Formal Communication Quiz 16 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Which option best defines upward communication in an organization?

Correct Answer: B) Information sent from employees to management.

2. Email is a more formal written communication than text.

Correct Answer: A) True.

3. Language that is free of slang and used in professional settings, speeches, academic writings, etc.

Correct Answer: A) Formal.

4. Which of the following is a downward communication technique used by nurses when communicating with those they supervise?

Correct Answer: A) Job instruction.

5. Occurs in formal and official style. certain rules, conventions, principles and authority lines are needed to be followed

Correct Answer: A) Formal Communication.

6. In business, a memo is primarily used for communication that is:

Correct Answer: C) Internal and brief.

7. If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:

Correct Answer: C) Memo.

8. Which of the following is a significant factor affecting employee voice and participation?

Correct Answer: B) Upward communication systems.

9. An email to answer an information request from a new customer named Hillary Kennedy

Correct Answer: B) Dear Ms. Kennedy:.

10. INFORMATION FLOW FROM LOWER LEVEL EMPLOYEES TO HIGHER LEVEL AUTHORTIES IS:

Correct Answer: A) UPWARD.