Formal Communication Quiz 4 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Formal communication is usually:

Correct Answer: A) Written or documented.

2. A monthly newsletter is posted to all employees

Correct Answer: B) Internal communication.

3. Identify internal communication.

Correct Answer: C) Is the process of giving and gathering information that takes place within an organization.

4. Memos don't include the recipient's address because

Correct Answer: C) They're usually sent to a business's own employees.

5. Who is the typical audience for formal communication?

Correct Answer: B) Colleagues, clients, or strangers.

6. When a client talks to his lawyer

Correct Answer: D) Consultative.

7. Professional v. Unprofessional:referring to a boss or teacher by their first name in email.

Correct Answer: B) Unprofessional.

8. Which channel is most appropriate for communicating finalized information in a business?

Correct Answer: D) Proper reporting tools used by stakeholders.

9. Upward communication:

Correct Answer: A) Flows to a higher level in the group or organisation.

10. Which of the following is the most appropriate way to start a formal business email?

Correct Answer: B) Dear Mr. Smith,.