This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Formal Communication – Quiz 2 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Formal Communication Quiz 2 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Communication to other departments in hotel is undeniable. Below are some communication that usually occur between FO department to HK department, except ..... A) Updating the room status. B) Checking the minibar when the guest check out. C) Repair and maintenance. D) Laundry service. Show Answer Correct Answer: C) Repair and maintenance. 2. When creating a salutation (greeting) in a formal letter, it should look like this: A) Dear Ms. Welton:. B) Dear Ms. Bailey Welton:. C) Hey Ms. Welton:. D) Hello Ms. Welton. Show Answer Correct Answer: A) Dear Ms. Welton:. 3. What is INTEROFFICE COMMUNICATION? A) Communicating between the offices of a company or organization. B) To write down, to make note of or to pass a message. C) Message distributed by electronic means to one or more recipients. D) A written message, especially in business. E) Generally known as "orders of the day" , which participants hope to discuss during a meeting. Show Answer Correct Answer: A) Communicating between the offices of a company or organization. 4. Which of the following terms best matches the following definition?A formal, grammatical, and very often correct ..... often "official" ..... way of speaking. A) High Context Talk. B) God Talk. C) Facework. D) High Code. Show Answer Correct Answer: D) High Code. 5. Professional communication is A) Informal in style and approach. B) Formal and Objective. C) Both A & B. D) None. Show Answer Correct Answer: B) Formal and Objective. 6. SMS language (dey,u,tmrw) in the E-mail should be- A) Used with selected few clients. B) Should not be used. Show Answer Correct Answer: B) Should not be used. 7. What would be a good way to start off a formal Email to someone that you don't know? A) Hi. B) Hello. C) Dear. D) None of above. Show Answer Correct Answer: C) Dear. 8. Which sentence is more formal when declining a meeting request? A) "I can't make it to the meeting, let's reschedule.". B) "Sorry, I can't come to the meeting.". C) "I'll need to skip the meeting, let me know what I missed.". D) "I won't be able to attend the meeting, but I appreciate the invitation.". Show Answer Correct Answer: D) "I won't be able to attend the meeting, but I appreciate the invitation.". 9. Formal communication is used at ..... A) Wedding. B) Home. C) Workplace. D) Friends cafe. Show Answer Correct Answer: C) Workplace. 10. Although e-mail is incredibly sucessful for both internal and external communcation, you should still use letters when A) You need immediate feedback. B) The message must reach your reader very quickly. C) Formality and sensitivity are essential. D) You have too little time to proofread. Show Answer Correct Answer: C) Formality and sensitivity are essential. ← PreviousNext →Related QuizzesFormal Communication Quiz 1Formal Communication Quiz 3Formal Communication Quiz 4Formal Communication Quiz 5Formal Communication Quiz 6Formal Communication Quiz 7Formal Communication Quiz 8Formal Communication Quiz 9Formal Communication Quiz 10Formal Communication Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books