This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 13 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 13 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Rita talks to her customers. But she is unable tounderstand what they say. What should she do? A) Improve herlistening skills. B) Stop talking tothem. C) Fight withcustomers. D) Stop herbusiness. Show Answer Correct Answer: A) Improve herlistening skills. 2. Showing you are interested in what a person is saying shows that you are listening. A) False. B) True. Show Answer Correct Answer: B) True. 3. What is EVMS's definition of ACTIVE LISTENING? A) The process of listening attentively while someone else speaks, paraphrasing, and reflecting back what is said, and withholding judgement and advice. B) A pattern of listening that keeps you engaged with your conversation partner in a positive way. Show Answer Correct Answer: A) The process of listening attentively while someone else speaks, paraphrasing, and reflecting back what is said, and withholding judgement and advice. 4. What is the role of active listening in effective communication? A) It is only important for the receiver to practice active listening. B) Active listening is not necessary in a business environment. C) It ensures that the speaker feels heard and understood, enhancing the communication process. D) Active listening is less important than verbal expression. Show Answer Correct Answer: C) It ensures that the speaker feels heard and understood, enhancing the communication process. 5. Successful communication cannot occur if listening is poor A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 6. What type of listening occurs when you attempt to put yourself in the speaker's place and understand how they feel? A) Empathetic Listening. B) Reflective Listening. C) Deliberative Listening. D) Appreciative Listening. Show Answer Correct Answer: A) Empathetic Listening. 7. Deliberative Listening refers to when the receiver listens to only the ..... and not the feeling of the message. A) Content. B) Tone. C) Emotion. D) Context. Show Answer Correct Answer: A) Content. 8. What is a good tip for listeners? A) Eye contact. B) Multi-task. C) Interrupt the speaker. D) None of above. Show Answer Correct Answer: A) Eye contact. 9. A good communicator always- A) Listens carefully. B) Ignores others. C) Argues. D) Speaks only. Show Answer Correct Answer: A) Listens carefully. 10. Listening skills often used in social situations-concerts, plays, watching movies, etc. A) Critical. B) Deliberative. C) Empathic. D) Appreciative. Show Answer Correct Answer: D) Appreciative. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 3Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 7Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books