This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 3 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 3 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What is reflective listening? A) Pretending to listen to the client while actually beginning to concentrate on their service. B) Listening to the client and then repeating, in your own words, what you think the client is telling you. C) Having your assistants listen to the client and then asking them to tell you what the client said. D) Trying to remember what clients requested without actually having to ask them to repeat it. Show Answer Correct Answer: B) Listening to the client and then repeating, in your own words, what you think the client is telling you. 2. The first thing to do when resolving conflict with someone else is to ..... A) Assertively but diplomatically state your perspective. B) Brainstorm possible solutions to the problem. C) Slap some sense into them. D) Listen to their perspective. Show Answer Correct Answer: D) Listen to their perspective. 3. Which of the following is NOT included in the listening process? A) Hearing. B) Speaking. C) Focusing. D) Understanding. Show Answer Correct Answer: B) Speaking. 4. When do most audiences attempt to listen best? A) The beginning of a speech. B) The middle of a speech. C) The end of a speech. D) All throughout. Show Answer Correct Answer: A) The beginning of a speech. 5. Listening with fairness means: A) Immediately judging the speaker based on your biases. B) Trying to listen to all sides of an issue without prejudice. C) Agreeing with everything the speaker says. D) Correcting every mistake the speaker makes. Show Answer Correct Answer: B) Trying to listen to all sides of an issue without prejudice. 6. Why are good listening skills important? A) They allow you to dominate the conversation. B) They help you receive the entire message someone is trying to convey. C) They make you appear uninterested. D) They encourage you to speak less. Show Answer Correct Answer: B) They help you receive the entire message someone is trying to convey. 7. Empathy involves actively listening without ..... A) Judgment. B) Interrupting. C) Agreement. D) Speaking. Show Answer Correct Answer: A) Judgment. 8. Which of the following is not true about people-oriented listeners? A) They are good at providing feedback. B) They have lots of patience. C) They focus on supporting the speaker. D) They like to build a full picture. Show Answer Correct Answer: D) They like to build a full picture. 9. What is the best way to understand people? A) Listen to them. B) Think about what you are going to say next. Show Answer Correct Answer: A) Listen to them. 10. Which of the following is a technique for building empathy in relationships? A) Judging others quickly. B) Listening without interrupting. C) Assuming you know how others feel. D) Talking more than listening. Show Answer Correct Answer: B) Listening without interrupting. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 7Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10Listening Skills Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books