This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 7 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 7 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Paying attention to what someone is saying shows good listening skills A) True. B) False. Show Answer Correct Answer: A) True. 2. A manager plans to identify a customer's needs and wants.Which is not a suitable communication approach?Select one option A) Present solutions based on other similar customers. B) Ask questions to get more information and clarity. C) Paraphrase at key points to confirm understanding. D) Listen to gain understanding of the customer's perspective. Show Answer Correct Answer: A) Present solutions based on other similar customers. 3. When will people become good listeners? A) When speakers are interesting. B) When they care about a topic. C) When they choose to be. D) None of above. Show Answer Correct Answer: C) When they choose to be. 4. What is appreciative listening? A) Listening for pleasure or recreation. B) Listening to only the content and not the feeling of the message. C) Listening to participate in, enhance, and understand a relationship. D) Pretending to listen but thinking of other occurrences. Show Answer Correct Answer: A) Listening for pleasure or recreation. 5. Which is NOT a way to improve listening skills? A) Remove background noise. B) Make eye contact. C) Validate the speaker. D) Jump into the conversation. Show Answer Correct Answer: D) Jump into the conversation. 6. Listening is needed for the communication process to continue. A) True. B) False. Show Answer Correct Answer: A) True. 7. Which of the following is a benefit of having strong listening skills in sales? A) Increase customer dissatisfaction. B) Distract the customer from their needs. C) Enhance understanding of customer requirements. D) Decrease sales performance. Show Answer Correct Answer: C) Enhance understanding of customer requirements. 8. If someone is ACTIVELY LISTENING, they might respond with ..... A) "mm, hmmm". B) So what I hear you saying is . C) "yeah, ok, sure". D) "wait, what did you say?". Show Answer Correct Answer: B) So what I hear you saying is . 9. A Receiver's ..... skill is extremely powerful and plays the greatest role in a successful communication process. A) Listening. B) Feedback. C) Language. D) Transformation. Show Answer Correct Answer: A) Listening. 10. What is the suggested method for listeners to show respect for the speaker and better understand the information? A) Interrupt with questions immediately. B) Focus on their own presentation. C) Pay close attention and hold questions until the speaker has finished. D) Assign a meaning to the speaker's words. Show Answer Correct Answer: C) Pay close attention and hold questions until the speaker has finished. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 3Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10Listening Skills Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books