This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 12 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 12 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. When a resident is expressing anger, the nurse aide should A) Ask the resident to speak in a kinder tone. B) Listen closely to the resident's concerns. C) Remind the resident that everyone gets angry. D) None of above. Show Answer Correct Answer: B) Listen closely to the resident's concerns. 2. Content-oriented listeners like to listen to complex information and evaluate the message, often from multiple perspectives, before drawing conclusions. A) True. B) False. Show Answer Correct Answer: A) True. 3. When the listener doesn't actively participate in the communication process, this is ..... listening. A) Active. B) Passive. C) Empathic. D) Appreciative. Show Answer Correct Answer: B) Passive. 4. Which of the following method is used to receive information from the sender? A) Listening. B) Speaking. C) Telling. D) Writing. Show Answer Correct Answer: A) Listening. 5. Which of the following are involved in the listening process? A) Hearing, Perceiving, Attending, Comprehending, and Responding. B) Viewing, Perceiving, Attending, Comprehending, and Responding. C) Reading, Perceiving, Attending, Comprehending, and Responding. D) Speaking, Perceiving, Attending, Comprehending, and Responding. Show Answer Correct Answer: A) Hearing, Perceiving, Attending, Comprehending, and Responding. 6. As a listener, you should always be quick to give some advice as the speaker is speaking. A) True. B) False. Show Answer Correct Answer: B) False. 7. Which of the following is NOT a benefit of active listening? A) Improved understanding. B) Decreased empathy. C) Enhanced relationships. D) Increased knowledge. Show Answer Correct Answer: B) Decreased empathy. 8. Active listening helps prevent communication breakdown by: A) Preparing a response while the speaker is talking. B) Focusing on understanding the speaker's message. Show Answer Correct Answer: B) Focusing on understanding the speaker's message. 9. When you are listening with the purpose of judging, analyzing, or evaluating a message, you are using: A) Critical Listening. B) Deliberative Listening. C) Empathic Listening. D) Passive Listening. Show Answer Correct Answer: A) Critical Listening. 10. Type of listening behavior where the listener seeks certain information which they will appreciate, and meet his/her needs and goals A) Discriminative listening. B) Appreciative listening. C) Empathic listening. D) Informative listening. Show Answer Correct Answer: B) Appreciative listening. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 3Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 7Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books