This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 14 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 14 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. How does active listening help in building strong relationships? A) Active listening leads to misunderstandings. B) Active listening creates barriers in relationships. C) Active listening hinders communication. D) Active listening helps in building strong relationships by showing respect, building trust, and fostering open communication. Show Answer Correct Answer: D) Active listening helps in building strong relationships by showing respect, building trust, and fostering open communication. 2. Which communication skill involves understanding and interpreting the message accurately? A) Empathy. B) Feedback. C) Comprehension. D) Clarity. Show Answer Correct Answer: C) Comprehension. 3. Which of the following is NOT a characteristic of effective listening skills in business development? A) Empathy. B) Active engagement. C) Interrupting the speaker. D) Clarification and paraphrasing. Show Answer Correct Answer: C) Interrupting the speaker. 4. To overcome unchecked emotions when listening, one should A) Tell the person you're done listening. B) Focus of the message, not the messenger. C) Take charge of the listening environment by eliminating distractions. D) Use self-talk to manage emotions. Show Answer Correct Answer: D) Use self-talk to manage emotions. 5. Ramu is completely focused on the speaker and understood what was being said, and was able to retain and act upon the Information. Which skill did he practice? A) Active Listening. B) Summarizing. C) Clarifying. D) Assertive Communication. Show Answer Correct Answer: A) Active Listening. 6. The ultimate measure of whether the listening process was successful is the ability to recall information, which is known as: A) Receiving. B) Responding. C) Remembering. D) Attending. Show Answer Correct Answer: C) Remembering. 7. Listening skills involve: A) Hearing words only. B) Ignoring body language. C) Interrupting speakers. D) Understanding verbal and non-verbal cues. Show Answer Correct Answer: D) Understanding verbal and non-verbal cues. 8. Why is active listening an essential component of organisational communication? A) It ensures employees obey orders without questioning. B) It promotes mutual understanding, reduces errors, and enhances collaboration. C) It eliminates the need for written communication. D) It speeds up conversations by allowing interruptions. Show Answer Correct Answer: B) It promotes mutual understanding, reduces errors, and enhances collaboration. 9. It is a communication "do" to hear a person out and resist distractions. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 10. A good listener always- A) Interrupts. B) Stays silent and attentive. C) Looks away. D) Ignores. Show Answer Correct Answer: B) Stays silent and attentive. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 3Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 7Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books