Listening Skills Quiz 18 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. What is the difference between listening and hearing?

Correct Answer: D) Hearing is unconscious and involuntary, while listening is conscious and voluntary.

2. What is the main goal of effective listening in the workplace?

Correct Answer: C) To understand and respond appropriately.

3. Listening with your ears involves:

Correct Answer: C) Paying attention to the speaker's words.

4. On the phone, how do you get information?

Correct Answer: A) Listening.

5. An example of key elements for active listening is .....

Correct Answer: A) A-Pay attention.

6. Jasper loves listening to CJ because he learns new ideas, facts, and new information from him. What type of listening is he most likely to use?

Correct Answer: B) Informative.

7. When you are closely paying attention to what is being said in order to fully understand the message, this is called what type of listening?

Correct Answer: B) Full.

8. What type of communication are you engaging in if you are listening to someone?

Correct Answer: B) Receptive.

9. CLO3-Professional Communication Skills. When handling employee complaints, an HR officer should:

Correct Answer: A) Listen carefully and ask clarifying questions.

10. "Completing the speakers sentences in advance"is a form of .....

Correct Answer: A) Listening mistake.