Listening Skills Quiz 17 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. This type of listening involves mainly just hearing what the speaker has to say, such as announcements over the intercom.

Correct Answer: B) Passive Listening.

2. When handling employee complaints, an HR officer should:

Correct Answer: A) Listen carefully and ask clarifying questions.

3. Active listening uses all .....

Correct Answer: A) Senses.

4. Listening is the best ..... builder

Correct Answer: D) Relationship.

5. In a conversation, what is a key strategy to prevent communication breakdown?

Correct Answer: B) Listening actively.

6. Which of the following is a negative effect of interrupting?

Correct Answer: A) You appear to lack self control.

7. Listening to improve relationships with friends and family involves:

Correct Answer: B) Empathetic listening.

8. What is the first step in effective listening?

Correct Answer: D) Avoiding distractions.

9. Why is active listening a "two-way street"?

Correct Answer: B) Because both the listener and the speaker give and receive something.

10. You only need to use your ears in order to be an active listener

Correct Answer: B) False.