This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 69 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 69 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. You have a hard time paying attention in French class. The professor has bizarre eyebrows that waggle when he talks. This example demonstrates the following poor listening habit: A) Pretending to listen. B) Listening only for facts. C) Criticizing the speaker's delivery. D) Calling the topic boring. Show Answer Correct Answer: C) Criticizing the speaker's delivery. 2. The second step in the listening process is ..... A) Receiving. B) Remembering. C) Evaluating. D) Understanding. E) Responding. Show Answer Correct Answer: D) Understanding. 3. Active listening involves: A) Asking questions. B) Repeating back what the other person said. C) Making eye contact. D) All the above. Show Answer Correct Answer: D) All the above. 4. Which of the following behaviors is performed by active listeners? A) Take notes. B) Become upset over the speaker's word choice. C) Memorize the facts. D) Ask questions to clarify the message. Show Answer Correct Answer: D) Ask questions to clarify the message. 5. In active listening, the mind focuses on the interaction and detects ..... as well as the spoken words. A) Feelings. B) Colors. C) Numbers. D) Distances. Show Answer Correct Answer: A) Feelings. 6. Do not speak for the individual or attempt to finish his or her sentences. A) True. B) False. Show Answer Correct Answer: A) True. 7. What type of listening occurs when I'm listening to a teacher's lecture? A) Deliberative. B) Selective. C) Evaluative. D) Appreciative. Show Answer Correct Answer: C) Evaluative. 8. Active listening requires interrupting the speaker to speed up discussion. A) True. B) False. Show Answer Correct Answer: B) False. 9. A manager wants to improve customer service. Which communication action best supports this aim? A) Delaying responses until month end. B) Automating replies without follow-up. C) Ignoring negative reviews to protect morale. D) Listening to complaints and advising solutions. Show Answer Correct Answer: D) Listening to complaints and advising solutions. 10. Which response shows understanding and empathy? A) That's your fault. B) That sounds frustrating-want to talk about it?. C) You're too sensitive. D) I told you so. Show Answer Correct Answer: B) That sounds frustrating-want to talk about it?. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 3Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 7Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books