Listening Skills Quiz 56 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Deep listening is listening in order to evaluate, criticize or otherwise pass judgment onwhat someone else says.

Correct Answer: B) False.

2. Which one of the following is not part of active listening on calls?

Correct Answer: C) Eye contact.

3. How can active listening demonstrate empathy to a client?

Correct Answer: C) By reflecting and summarizing the client's statements.

4. Listening for facts and details in a lecture is known as:

Correct Answer: B) Informational listening.

5. Listening is the most neglected of all the communication skills, yet it it the most vital skill for understanding a message.

Correct Answer: A) True.

6. What should you avoid thinking about while listening?

Correct Answer: A) How you are going to respond.

7. True or False? Active listening is not important when assisting the customer.

Correct Answer: B) False.

8. Which of the following is defined as listening for pleasure or recreation?

Correct Answer: A) Appreciative listening.

9. Being fully engaged in the communication process, concentrating, and participating is known as what type of listening?

Correct Answer: A) Active.

10. Select two social situations where Appreciative Listening can be used.

Correct Answer: A) During a friend's celebration and in a team meeting recognizing achievements.