Listening Skills Quiz 42 (10 MCQs)

Quiz Instructions

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1. True or FalseActive Listening is key to positive communication?

Correct Answer: A) True.

2. What are the 2 types of listening?

Correct Answer: B) Active and passive.

3. In a customer service training session, what is the most effective way to ensure customers feel heard?

Correct Answer: A) Practicing active listening.

4. A key component to effectivecommunication in the workplace is:

Correct Answer: C) Being an active listener.

5. Listening comprehension involves:

Correct Answer: B) Actively understanding and interpreting spoken messages.

6. Which stage of listening involves making judgments about the accuracy of the message?

Correct Answer: C) Evaluating.

7. The two types of listening are active and ......

Correct Answer: D) Passive.

8. Receiver is physically hearing the words, but choosing not to acknowledge the words

Correct Answer: A) Selective Listening.

9. Why must we have a purpose when listening?

Correct Answer: A) It will help us listen more effectively.

10. Which one shows good communication?

Correct Answer: B) Listening carefully.