Listening Skills Quiz 37 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Which work situation would require active listening?

Correct Answer: B) You are assigned to work in the customer service department.

2. Comprehension is a good part of active listening.

Correct Answer: A) TRUE.

3. What type of listening is best for good communication?

Correct Answer: D) Active listening.

4. Letting the person finish speaking is a:

Correct Answer: B) Solution.

5. The listener listens and understands the message from a limited personal perspective is called ..... listening.

Correct Answer: D) Projective.

6. Which type of listening involves only hearing parts of the message that interest the listener?

Correct Answer: A) Selective.

7. What did Sam and Lily do to ensure they were both happy with the treehouse plan?

Correct Answer: A) They asked each other questions.

8. Which combination most directly reduces complaints about communication failures?

Correct Answer: D) Listening skills and returning calls promptly.

9. Critical listening involves making intellectual judgments after following the speaker's ideas.

Correct Answer: A) True.

10. A good listener should:

Correct Answer: C) Nod and give feedback.