This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 35 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 35 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. We need to help and listen to our fellow team mates. A) Yes. B) No. Show Answer Correct Answer: A) Yes. 2. Which of the following is the best first step when dealing with a conflict? A) Raise your voice to show strength. B) Listen to the other person's point of view. C) Avoid the person completely. D) Interrupt to correct mistakes. Show Answer Correct Answer: B) Listen to the other person's point of view. 3. Listening is? A) Hearing sound. B) The way we process sound. C) Physical way we hear sound. D) Paying attention to what you hear. Show Answer Correct Answer: D) Paying attention to what you hear. 4. Sunandini says" Listening is very important while communicating" , whereas his friend Nayantara says "Hearing is good enough to communicate ". According to you who is right? A) Sunandini is right. B) Nayantara is right. Show Answer Correct Answer: A) Sunandini is right. 5. When listening we use our ears to receive individual sounds, then we ..... A) Use our eyes to see. B) Use our brain to think of a solution for a problem. C) Use our tongue to taste. D) Use our brain to convert the sounds into information. Show Answer Correct Answer: D) Use our brain to convert the sounds into information. 6. Chandra needs to participate in an important conference call and plans to use active listening skills. Chandra shuts down her computer, turns off her pager, and tells her assistant to hold all incoming calls or visitors for the next hour. What technique is she using to improve listening? A) Keeping an open mind. B) Establishing a receptive mind-set. C) Controlling her surroundings. D) No answer choice is correct. Show Answer Correct Answer: C) Controlling her surroundings. 7. Listening is NOT a part of ethical communication. A) True. B) False. Show Answer Correct Answer: B) False. 8. When someone is talking, listen to what they are saying; do not interupt A) Wait and watch for non-verbal communication. B) Empathize. C) Be patient. D) Stop talking. Show Answer Correct Answer: D) Stop talking. 9. The first step in active listening is ..... A) Understanding. B) Remembering. C) Evaluating. D) Receiving. Show Answer Correct Answer: D) Receiving. 10. In order to comprehend a message, you must be: A) In the conference room. B) Wearing a suit or dress. C) Using a telephone. D) Actively listening Edit. Show Answer Correct Answer: D) Actively listening Edit. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 3Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 7Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books