This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Listening Skills – Quiz 30 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Listening Skills Quiz 30 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. A test of listening comprehension is a test of A) Receptive skill. B) Productive skill. C) Hearing skill. D) Phonology. Show Answer Correct Answer: A) Receptive skill. 2. What should you do to maintain good listening skills? A) Avoid eye contact. B) Be alert and maintain eye contact. C) Interrupt the speaker. D) Think about your response. Show Answer Correct Answer: B) Be alert and maintain eye contact. 3. Counselors listen without judging. This listening style is called what? A) Active. B) Passive. C) Discriminative. D) Empathetic. Show Answer Correct Answer: D) Empathetic. 4. The purpose of this type of listening is to tune out the unnecessary noise that we hear. A) Discriminative listening. B) Comprehensive listening. C) Selective listening. D) Rapport listening. Show Answer Correct Answer: C) Selective listening. 5. A top complaint that customers generally have is that A) Employees greeted them too often. B) The employees were friendly. C) They were not listened to by employees. D) None of above. Show Answer Correct Answer: C) They were not listened to by employees. 6. Listening actively to team members is considered a vital team skill. A) True. B) False. Show Answer Correct Answer: A) True. 7. What does it mean to listen more sympathetically? A) To ignore. B) To understand and show care. Show Answer Correct Answer: B) To understand and show care. 8. Process of analyzing and evaluating what another person is saying in an effort to understand the speaker's feelings or the true meaning of the message. A) Active listening. B) Rumors. C) Evaluative listening. D) Norm. E) Technophile. Show Answer Correct Answer: A) Active listening. 9. Which of the following is a key element of effective listening? A) Interrupting the speaker. B) Providing feedback. C) Thinking about your response while the other person is speaking. D) Focusing on your own thoughts. Show Answer Correct Answer: B) Providing feedback. 10. Ability to receive messages accurately in the communication process can improve our listening skills A) TRUE. B) FALSE. Show Answer Correct Answer: A) TRUE. ← PreviousNext →Related QuizzesListening Skills Quiz 1Listening Skills Quiz 2Listening Skills Quiz 3Listening Skills Quiz 4Listening Skills Quiz 5Listening Skills Quiz 6Listening Skills Quiz 7Listening Skills Quiz 8Listening Skills Quiz 9Listening Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books