Listening Skills Quiz 25 (10 MCQs)

Quiz Instructions

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1. Which is the best example of an employee showing that she is an active listener during a monthly meeting?

Correct Answer: B) She makes eye contact and offers a nod.

2. Trying to imagine what the other person is feelings shows good listening skills

Correct Answer: A) True.

3. A key component to effective communication in the workplace is .....

Correct Answer: C) Being an active listener.

4. What should you do during active listening?

Correct Answer: D) Exhibit confirming head nods.

5. When listening to someone what should you be doing?

Correct Answer: C) Paying attention and asking questions.

6. The listener in the communication process should always check for understanding by asking questions or repeating what was heard.

Correct Answer: A) TRUE.

7. The best way for businesses to communicate with customers is to

Correct Answer: A) Listen respectfully.

8. What is the first step in effective communication if you are the receiver?

Correct Answer: A) Listening.

9. During active listening, "receiving" is the process of:

Correct Answer: A) Taking in all of the information about the communication.

10. Which is a tip for active listening?

Correct Answer: C) Asking clarifying questions.