This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 21 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 21 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What is the function of language in social interaction? A) Language helps to exchange ideas and thoughts with others. B) Language helps to exchange ideas with others. C) Language helps to exchange thoughts with others. D) Language helps to exchange beliefs with others. Show Answer Correct Answer: A) Language helps to exchange ideas and thoughts with others. 2. An essential skill for business communicators is: A) Clarity in message delivery. B) Being vague. C) Using slang. D) Avoiding all audience analysis. Show Answer Correct Answer: A) Clarity in message delivery. 3. What is an important factor in creating a successful relationship between a client and a professional? A) Familiarity with the client's domain. B) Trust and listening. C) Expectation management. D) Availability of resources. Show Answer Correct Answer: B) Trust and listening. 4. What would be the most unprofessional response to an angry customer A) I will forward your concerns to our manager. B) You are a (insert swear word). C) Don't even reply. D) Thank you for letting us know your concerns, I will follow up with you in the next 24 hours. Show Answer Correct Answer: B) You are a (insert swear word). 5. Teaching listening comprehension can be integrated with teaching: A) All mentioned. B) Speaking. C) Writing. D) Reading. E) Vocabulary. Show Answer Correct Answer: A) All mentioned. 6. Which example shows polite assertiveness? A) You need to stop. B) Please don't talk over me. I wasn't finished. C) You're annoying. D) Whatever, forget it. Show Answer Correct Answer: B) Please don't talk over me. I wasn't finished. 7. What do we call the expected norms of behaviour in a particular communication situation? A) Distructor reduction. B) Communication process. C) Technical competence. D) Communication etiquette. Show Answer Correct Answer: D) Communication etiquette. 8. What's the most polite way to end a phone call? A) Later. B) Thank you for your time. Have a nice day. C) I'm done talking. D) Bye. Show Answer Correct Answer: B) Thank you for your time. Have a nice day. 9. Which of the following is NOT a professional communication skill? A) Editing. B) Speaking. C) Reading. D) Writing. E) Drawing. Show Answer Correct Answer: E) Drawing. 10. Everyone working on your project is full of ideas! You wait your turn to talk, but when Kim keeps talking for a long time, you say politely, "Excuse me. I have an idea to share." A) Passive. B) Assertive. C) Aggressive. D) None of the above. Show Answer Correct Answer: B) Assertive. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 3Communication Skills Quiz 4Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books