This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 3 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 3 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. When exchanging ideas in the office, a polite way to disagree is ..... A) "That is a stupid idea.". B) "I see your point, but have we considered the budget?". C) "You are wrong.". D) "I refuse to listen.". Show Answer Correct Answer: B) "I see your point, but have we considered the budget?". 2. Ben is planning a speech about company layoffs. He should use which strategy when delivering his speech? A) Direct strategy. B) Direct strategy for Receptive audiences. C) No strategy. D) Indirect strategy for Unreceptive audiences. Show Answer Correct Answer: D) Indirect strategy for Unreceptive audiences. 3. Receptionist:Hello. BowChore Hotel. Linda speaking. How may I help you?Lady:Hello. May I speak to the marketing manager, please?Receptionist:Who's speaking?Lady: ..... A) It's Tini of P.T. Agri. B) Can I take a message?. C) I'll put you through. D) It's me. Show Answer Correct Answer: A) It's Tini of P.T. Agri. 4. Maybe we can let Joana answer that. A) Inviting / Nominating someone to say something. B) Checking if you have understood something correctly. C) Stating that you are not persuaded or have doubts about something. D) Managing the discussion and the behaviour of the participants. E) Summarizing / Ending the discussion. Show Answer Correct Answer: A) Inviting / Nominating someone to say something. 5. Which of the following is a key component of effective interpersonal communication in scientific collaboration? A) Active listening. B) Data analysis. C) Hypothesis testing. D) Variable control. Show Answer Correct Answer: A) Active listening. 6. What are some other skills for good communication A) Stay calm, stick to the point, choose the right time and place, Be aware of your body language and intonation. B) Stop, drop and roll. C) Stay calm, stick to the point, choose the right time and place, be aware of the weather. D) Look up at the ceiling, look down at the floor, stare off into space. Show Answer Correct Answer: A) Stay calm, stick to the point, choose the right time and place, Be aware of your body language and intonation. 7. Valuing someone else's opinions and listening without judging is a form of A) Self-confidence. B) Blame. C) Respect. D) None of above. Show Answer Correct Answer: C) Respect. 8. Which of the following is the soft skill most valued by employers? A) Health & safety. B) Communication skills. C) Computer skills. D) Customer service. Show Answer Correct Answer: B) Communication skills. 9. Front Office personals should be good communicators? A) Yes. B) No. C) Not necessary. D) Never. Show Answer Correct Answer: A) Yes. 10. One of the keys to a successful business presentation is ..... A) Large number of audiences. B) Many foreign languages are mastered. C) Expensive tools used for presentations. D) Self-confidence. Show Answer Correct Answer: D) Self-confidence. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 4Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10Communication Skills Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books