This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 11 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 11 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which of the following will help you establish a good rapport with a patient during the interview process? A) Obtain the patient's preferred name early, and use it frequently during your interview. B) Ask for the patient's name and level of training. C) Stand at attention to convey a sense of professionalism. D) Ask several questions at once to help the patient get his/her story in order. Show Answer Correct Answer: A) Obtain the patient's preferred name early, and use it frequently during your interview. 2. A message that is intended to build up, solve problems, and offer fair feedback is: A) Constructive. B) Destructive. C) Aggressive. D) Passive. Show Answer Correct Answer: A) Constructive. 3. Which of the following is a step in clarifying during a conversation? A) Ask for specific examples. B) Speak louder. C) Walk away. D) Avoid eye contact. Show Answer Correct Answer: A) Ask for specific examples. 4. What does the term 'people skills' refer to? A) Tools used to communicate and interact effectively with others. B) Artistic talents. C) Technical skills in a specific field. D) Physical fitness abilities. Show Answer Correct Answer: A) Tools used to communicate and interact effectively with others. 5. How important are communication skills in your profession A) Very important. B) Important. C) Less important. D) Not at all important. Show Answer Correct Answer: A) Very important. 6. What indexical aspect of communication determines our level of emotional disclosure? A) Control. B) Intimacy. C) Symmetric feedback. D) Trust. Show Answer Correct Answer: B) Intimacy. 7. Listening, reading, speaking and writing are all types of: A) Communication skills. B) Emotional barriers. C) Evaluation techniques. D) Nonverbal communication. Show Answer Correct Answer: A) Communication skills. 8. When speaking with an unhappy client about a scheduling mix-up, it is important to: A) Stay detached. B) Get emotional. C) Be very firm. D) Assume the blame. Show Answer Correct Answer: A) Stay detached. 9. ADVANCED: A healthcare worker is caring for a patient who seems to be withholding information about their symptoms. The MOST effective approach would be to: A) Demand complete honesty from the patient. B) Make assumptions based on similar patient cases. C) Use open-ended questions and create a non-judgmental environment. D) Threaten to withhold treatment until full disclosure. Show Answer Correct Answer: C) Use open-ended questions and create a non-judgmental environment. 10. When handling a call, which of the following is essential for ensuring professionalism? A) Using a casual tone. B) Allowing the caller to control the conversation. C) Using clear and respectful language. D) Speaking in a monotone voice. Show Answer Correct Answer: C) Using clear and respectful language. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 3Communication Skills Quiz 4Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books