This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 4 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 4 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. How can one improve their spoken communication skills? A) By avoiding feedback. B) By practising regularly. C) By speaking less. D) By ignoring the audience. Show Answer Correct Answer: B) By practising regularly. 2. To make a good impression, you should- A) Be polite and confident. B) Speak rudely. C) Ignore people. D) Argue. Show Answer Correct Answer: A) Be polite and confident. 3. Writing, speaking, and listening skills A) Communication. B) Human Relations. C) Math. D) Basic Business. Show Answer Correct Answer: A) Communication. 4. What skill did you choose to focus on for this activity? A) I chose to focus on communication skills for this activity. B) I chose to focus on mathematical skills for this activity. C) I chose to focus on artistic skills for this activity. D) I chose to focus on athletic skills for this activity. Show Answer Correct Answer: A) I chose to focus on communication skills for this activity. 5. How can you respond best to an angry customer? A) You gotta talk to my manager. B) I understand this is frustrating, let me help resolve your issue. C) I don't get paid enough to care about your crybaby whining. D) Why don't we take this outside? My shift is over in 30 minutes. Show Answer Correct Answer: B) I understand this is frustrating, let me help resolve your issue. 6. Dear Mrs. Smith,I will b l8 for class. pleaze tell me wat i missed. thank u.SIncerely,Joe SchmoWhich rule is being broken in this email? A) Don't use slang or abbreviations. B) Sign off with your full name. C) Use a greeting. D) None of above. Show Answer Correct Answer: A) Don't use slang or abbreviations. 7. What term refers to the ability to interact effectively with others? A) Parental influence. B) Social conformity. C) Communication skill. D) Tolerance. Show Answer Correct Answer: C) Communication skill. 8. Many organizations are using virtual teams to exchange ideas and make decisions A) T. B) F. Show Answer Correct Answer: A) T. 9. Which is the most diplomatic way to request a status update from a colleague? A) "Please update me on this immediately.". B) "Just checking in, have you made any progress on the task?". C) "Why haven't I heard back on this project?". D) "Can you confirm where we stand with this?". Show Answer Correct Answer: D) "Can you confirm where we stand with this?". 10. Which of the following is NOT an appropriate greeting for a professional email? A) Dear ,. B) Hello, how are you?. C) Hello ,. D) Sup?. Show Answer Correct Answer: D) Sup?. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 3Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10Communication Skills Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books