This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Effective Communication – Quiz 21 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Effective Communication Quiz 21 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. End of shift handover is one of the most crucial time in a hospital. To make it effective and efficient healthcare workers should. A) Leave after shift is over. B) Apply for extra shift. C) Effectively pas the information to the next operating person. D) None. Show Answer Correct Answer: C) Effectively pas the information to the next operating person. 2. What should you do before making a phone call? A) Plan what you'll say and speak clearly. B) Yell so they can hear you. C) Call at midnight. D) Let them hang up first. Show Answer Correct Answer: A) Plan what you'll say and speak clearly. 3. The following are the effectiveness of internal communication that can have an impact on many areas of business, except ..... A) Staff motivation-and thus labor productivity. B) Number and quality of ideas generated by staff. C) Speed of response to market changes. D) Slow communication. Show Answer Correct Answer: D) Slow communication. 4. When you receive an email that upsets you or makes you mad, you should A) Wait until you are calm and think about how to respond appropriately. B) Write back immediately and vent your feelings. C) Write back in ALL CAPS with lots of exclamation points!!. D) Delete it. Show Answer Correct Answer: A) Wait until you are calm and think about how to respond appropriately. 5. When communicating with individuals with speech impairments, you should try to ask questions which require only ..... answers or a nod of the head. A) Short. B) Long. C) Complicated. D) Written. Show Answer Correct Answer: A) Short. 6. Name two polite ways to ask for information in an email. A) "Send me the data" and "I want the report.". B) "Give me the info" and "Need the details ASAP.". C) "What's the status?" and "Update me.". D) "Could you please provide me with ?" and "I would appreciate it if you could ". Show Answer Correct Answer: D) "Could you please provide me with ?" and "I would appreciate it if you could ". 7. Communicating effectively means: A) Telling people what you want them to do. B) Telling people how you want them to behave. C) Telling people what you think of their performance. D) Articulating your message in a way that your listeners can easily understand and accept. Show Answer Correct Answer: D) Articulating your message in a way that your listeners can easily understand and accept. 8. Which of the following is a benefit of using an intranet for remote work? A) Increased email usage. B) Reduced collaboration. C) Limited communication. D) Centralized information access. Show Answer Correct Answer: D) Centralized information access. 9. Effective communication enhances teamwork and collaboration. A) True. B) False. Show Answer Correct Answer: A) True. 10. How do you end a message effectively? A) Giving solution. B) Explaining reason. C) Giving positive word/phrases. D) None of above. Show Answer Correct Answer: C) Giving positive word/phrases. ← PreviousNext →Related QuizzesEffective Communication Quiz 1Effective Communication Quiz 2Effective Communication Quiz 3Effective Communication Quiz 4Effective Communication Quiz 5Effective Communication Quiz 6Effective Communication Quiz 7Effective Communication Quiz 8Effective Communication Quiz 9Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books