Effective Communication Quiz 22 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Which phrase is appropriate for softening advice?

Correct Answer: B) If I were you, I would.

2. 'You' statements can make the other person feel .....

Correct Answer: A) Defensive.

3. Which of the following should be done when giving constructive criticism?

Correct Answer: C) Choose words carefully.

4. Zealous communication exhibits:

Correct Answer: A) Enthusiasm that encourages readers or listeners.

5. What is the most important part of business communication?

Correct Answer: D) Clarity of message.

6. Which of the following is NOT a feature of an effective e-mail?

Correct Answer: A) Must be read more than once.

7. Clarity in speech mainly comes from

Correct Answer: C) Organization of ideas.

8. A customer emailed, "I still haven't received my new SIM card." What is the best email response opening?

Correct Answer: C) "We sincerely apologize for the delay in delivery.".

9. Greetings or salutations in an e-mail are not important when emailing your department or colleagues.

Correct Answer: B) False.

10. Which of the following software could assist someone who cannot use their hands for computer input?

Correct Answer: B) Speech recognition.