Communication Skills Quiz 34 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. How can rapport be built with colleagues and clients?

Correct Answer: B) By being an excellent communicator.

2. Which is the BEST expression for asking for a repetition?

Correct Answer: D) I'm sorry, would you mind saying that again.

3. What is one way to be an effective writer in business communication?

Correct Answer: D) Use proper spelling, punctuation, and grammar.

4. There are two main strategies for delivering bad news:

Correct Answer: D) Direct and indirect.

5. ..... communicators will often: fail to assert for themselves, fail to express their feelings, needs, or opinions

Correct Answer: A) Passive.

6. What is a skill that team members hone as they collaborate?

Correct Answer: B) Learning to convey ideas clearly and listen actively.

7. If you are reading to find your team's score, are you .....

Correct Answer: B) Scanning.

8. An attempt to persuade someone on a topic open to debate using logic and reasoning

Correct Answer: B) Argument.

9. Soft skills

Correct Answer: A) Interpersonal skills, communication skills, and leadership.

10. What are 2 things you should do when you get ready to speak?

Correct Answer: B) Take a deep breath and speak slowly.