This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 31 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 31 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. You disagree with what someone has said:how would you react? A) Ask questions to learn more about their opinion. B) Refuse to listen. C) Get emotionally involved and have a heated discussion. D) Stick with your view in the situation. Show Answer Correct Answer: A) Ask questions to learn more about their opinion. 2. Which of these details can you say while introducinga person? A) The person's name. B) How you know the person. C) Something interesting about the person. D) All of the above. Show Answer Correct Answer: D) All of the above. 3. To develop your influence skills, you should enhance your ..... skills. A) Technical. B) Communication. C) Cooking. D) Artistic. Show Answer Correct Answer: B) Communication. 4. You are truthful with your patient. A) Tact. B) Honesty. C) Dependability. D) Empathy. Show Answer Correct Answer: B) Honesty. 5. When taking a telephone message at the workplace, it is best for the person to: A) Rely on his/her memory. B) Write the message down. Show Answer Correct Answer: B) Write the message down. 6. He tends to ..... from the topic. A) Concise. B) Responsive. C) To talk at cross-purposes. D) Digress. Show Answer Correct Answer: D) Digress. 7. What communication pattern involves avoiding conflict and regularly deferring to others' opinions? A) Passive. B) Diplomatic. C) Expressive. D) Aggressive. Show Answer Correct Answer: A) Passive. 8. Which of the following are the key people skills?I. Active listeningII. Verbal and non-verbal communicationIII. Conflict resolutionIV. Adaptability A) I, II ONLY. B) I, III ONLY. C) I, II, III ONLY. D) ALL OF THE ABOVE. Show Answer Correct Answer: D) ALL OF THE ABOVE. 9. Which of the following skills are important to communicate properly? A) Reading. B) Writing. C) Speaking. D) All of the above. Show Answer Correct Answer: D) All of the above. 10. When answering the phone at work, it is appropriate to: A) Chew gum. B) Use slang terms. C) Identify oneself and the company. D) Place the caller on hold immediately. Show Answer Correct Answer: C) Identify oneself and the company. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 3Communication Skills Quiz 4Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books