This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 28 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 28 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What does managing a conversation NOT involve? A) Keeping the dialogue on track. B) Summarizing key points. C) Ignoring the other person's views. D) Asking clarifying questions. Show Answer Correct Answer: C) Ignoring the other person's views. 2. What is the name of the following task?One student has schedule for bus schedule in Honolulu, another has a map of Honolulu. Without showing each other the visual information, they have to plan a tour to different places of interest in Honolulu. A) Information gap. B) Jigsaw activities. C) Role-plays. D) Simulations. Show Answer Correct Answer: B) Jigsaw activities. 3. The best way to become a good communicator is- A) Practice daily. B) Argue. C) Stay quiet. D) Avoid talking. Show Answer Correct Answer: A) Practice daily. 4. Which technique helps improve speaking confidence? A) Avoiding eye contact. B) Practicing regularly. C) Reading quietly. D) Writing instead of speaking. Show Answer Correct Answer: B) Practicing regularly. 5. What type of assessment includes awareness, communicative intent, world knowledge, memory, symbolic representation, and metacognitive skills? A) Direct Selection. B) Dynamic Assessment. C) Cognitive communication assessment. D) Sensory motor assessment. Show Answer Correct Answer: C) Cognitive communication assessment. 6. What should you think about to improve your communication skills? A) Your favorite food. B) The latest fashion trends. C) Your vacation plans. D) The kind of communicator you want to be. Show Answer Correct Answer: D) The kind of communicator you want to be. 7. Choose the best greeting. A) Morning, Hannah speaking. How may I help you?". B) This is Hannah. What now?". C) Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?". D) Good morning. How may I help you?". Show Answer Correct Answer: C) Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?". 8. Chana was frustrated when Nicole wouldn't agree with her reasoning, but she responded by saying, "I know I might not have all the answers, but it seems that we could work together to figure this out." What type of response did Chana use? A) Rigid. B) Flexible. C) Suprior. D) Accusatory. Show Answer Correct Answer: B) Flexible. 9. A call center agent adapts her tone and pace depending on the customer's mood. What skill is this? A) Empathy. B) Listening. C) Adaptability. D) Clarity. Show Answer Correct Answer: C) Adaptability. 10. Nontechnical skills needed by most workers for success on the job. A) Goal. B) Hard skills. C) Soft skills. D) Job description. Show Answer Correct Answer: C) Soft skills. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 3Communication Skills Quiz 4Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books