This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 19 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 19 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which one is not a good communication skill? A) Respect others. B) Make eye contact. C) Interrupt the other person. D) None of above. Show Answer Correct Answer: C) Interrupt the other person. 2. What is a Good Way to Answer Your Phone? A) Hey, whats up. B) This is Jake Jones, how can I help you?. C) Hello?. D) None of above. Show Answer Correct Answer: B) This is Jake Jones, how can I help you?. 3. Professional v. Unprofessional:including the "sent from my iPhone" footer on emails. A) Professional. B) Unprofessional. Show Answer Correct Answer: B) Unprofessional. 4. Which of the following is the number one skill that is most valued by employers? A) Health & safety. B) Communication skills. C) Computer skills. D) Customer service. Show Answer Correct Answer: B) Communication skills. 5. An auditory learner uses the following strategies to aid their learning except A) Study in a loud voice. B) Record lectures. C) Use flash cards. D) Read out loud your course materials, notes, and handouts. Show Answer Correct Answer: C) Use flash cards. 6. When making conference calls how should you answer the phone? A) Hello, who this?. B) Introduce yourself to the caller. C) Remain on the phone silently. D) Begin the conversation with no introduction at all. Show Answer Correct Answer: B) Introduce yourself to the caller. 7. The assessment of current communication focuses on which aspect(s) of communicative competence? A) Operational and social. B) Gestural and verbal. C) Strategic. D) Linguistic. Show Answer Correct Answer: A) Operational and social. 8. Which of the following would be the LEAST appropriate response to a client who starts gossiping? A) Change the subject. B) Start talking about the service you're doing. C) Give a quick tip for treatment and home care. D) Quietly join in the gossiping. Show Answer Correct Answer: D) Quietly join in the gossiping. 9. Which of the skills listed below is required for good communication? A) Reading. B) Writing. C) Listening. D) All of the above. Show Answer Correct Answer: D) All of the above. 10. You go out to dinner and after a very long wait, your food arrives cold. You Say nothing; you don't want to risk having the waiter be mad at you. This is an example of a ..... communication style.Passive A) Passive. B) Aggressive. C) Assertive. D) Passive-Aggressive. Show Answer Correct Answer: A) Passive. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 3Communication Skills Quiz 4Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books