This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Communication Skills – Quiz 15 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Skills Quiz 15 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which skill primarily helps clarify a customer's needs during a call? A) Questioning skills used with telephone skills. B) Team working skills during staff meetings. C) Personal development skills for training. D) Decision-making skills after reports. Show Answer Correct Answer: A) Questioning skills used with telephone skills. 2. Which response expresses partial agreement? A) I totally disagree. B) You are absolutely right. C) I see your point, but . D) I couldn't agree more. Show Answer Correct Answer: C) I see your point, but . 3. Practicing delivery several times before presenting refers to: A) Planning. B) Present. C) Practice. D) Preparation. Show Answer Correct Answer: C) Practice. 4. The following interpersonal and team skills can be used in managed communication process EXCEPT A) Conflict management. B) Cultural awareness. C) Networking. D) Business. Show Answer Correct Answer: D) Business. 5. Read each behavior. Identify what style of communication it might be.Jacob disagrees with his friend on how to solve a problem. He first listens to how his friend does it. Then, he shows his way. A) Passive. B) Aggressive. C) Assertive. D) None of above. Show Answer Correct Answer: C) Assertive. 6. Which team building skill allows you to build relationships in the workplace? A) Communication. B) Leadership. C) Collaboration. D) None of above. Show Answer Correct Answer: A) Communication. 7. The best ways to become relaxed and confident with your presentation are careful planning and A) Appropriate clothing. B) Sufficient practice. C) A small audience. D) Speaking last. Show Answer Correct Answer: B) Sufficient practice. 8. What could you say in this situation? What happened: Your friend interrupts you when you're in the middle of a sentence A) A respectful response using an 'I' statement, e.g., 'I feel unheard when I am interrupted. Can I finish what I was saying?'. B) Ignore your friend and continue talking louder. C) Get angry and say, 'You always interrupt me!'. D) Stop talking and walk away without saying anything. Show Answer Correct Answer: A) A respectful response using an 'I' statement, e.g., 'I feel unheard when I am interrupted. Can I finish what I was saying?'. 9. If you can convince someone to do smth you are A) Persuasive. B) Organized. C) Reliable. D) None of above. Show Answer Correct Answer: A) Persuasive. 10. Which of these should be avoided for an effective speech? A) Long sentences. B) Preparation speech. C) Organization. D) Planning of speech. Show Answer Correct Answer: A) Long sentences. ← PreviousNext →Related QuizzesCommunication Skills Quiz 1Communication Skills Quiz 2Communication Skills Quiz 3Communication Skills Quiz 4Communication Skills Quiz 5Communication Skills Quiz 6Communication Skills Quiz 7Communication Skills Quiz 8Communication Skills Quiz 9Communication Skills Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books