Communication Skills Quiz 13 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. We should follow certain ..... while sending an email message.

Correct Answer: D) Etiquette.

2. Good communication skills make a person-

Correct Answer: B) Confident.

3. Professional communication skills are only necessary for written content, not verbal interactions.

Correct Answer: B) False.

4. When a communicator is respectful and shows empathy towards the receiver, they are demonstrating which C?

Correct Answer: A) Courtesy.

5. When making a telephone call, you should first .....

Correct Answer: A) Identify yourself.

6. Which of the following is a polite way to interrupt and give an opinion?

Correct Answer: B) May I interject for a moment?.

7. Read each behavior. Identify what style of communication it might be.Aiden yells at a friend when they disagree with them.

Correct Answer: B) Aggressive.

8. What key skills are emphasized in a mass communication course?

Correct Answer: C) Critical thinking, public speaking, and writing.

9. If business writers want to demonstrate good netiquette when using e-mail, they should

Correct Answer: C) Ask permission before forwarding e-mail messages.

10. Your teacher is talking, but you need help. What do you do?

Correct Answer: B) Wait until she is done speaking and raise your hand or say "excuse me".