This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Written Communication – Quiz 47 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Written Communication Quiz 47 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. In online communication, especially in emails to instructors, writing in all capital letters is seen as poor netiquette because it is akin to: A) Emphasizing key details. B) Expressing formal courtesy. C) Yelling or expressing anger. D) Adhering to proper grammar rules. Show Answer Correct Answer: C) Yelling or expressing anger. 2. Journalists' language is simple and to the point. Which of the following phrases is the best example? A) Police hit out as demonstrators make point. B) Riot police used shields to push demonstrators back. C) Demonstrators show their emotions as police get involved in clash. D) All of above. Show Answer Correct Answer: B) Riot police used shields to push demonstrators back. 3. A letter to a new customer, Sam Smith A) Dear Customer:. B) Dear Sir or Madam:. C) Dear Mr. Smith:. D) Dear Mr. Sam:. Show Answer Correct Answer: C) Dear Mr. Smith:. 4. Is email a method of communication A) Yes. B) No. C) Maybe. D) I don't know. Show Answer Correct Answer: A) Yes. 5. An informational how-to manual is most likely targeted towards which of the following? A) A bicyclist. B) An automobile racer. C) Someone who just purchased a new product. D) Someone who needs to speak with an accountant about their taxes. Show Answer Correct Answer: C) Someone who just purchased a new product. 6. The method of transmitting a letter via the internet is known as: A) Instant messaging. B) Online chatting. C) Email. D) Postal service. Show Answer Correct Answer: C) Email. 7. An online written form of communication that is typically web based and used by businesses as customer service tools to assist online users who visit their websites. A) Online Chat. B) On-Demand Streaming. C) Buffering. D) Downloading. Show Answer Correct Answer: A) Online Chat. 8. In an email, Username and Domain name are separated by a ..... symbol. A) #. B) &. C) @. D) *. Show Answer Correct Answer: C) @. 9. The first step in composing a letter is to: A) Compose a rough draft. B) Select the type of font and size. C) Determine what information needs to be included. D) Select the style for the letter. Show Answer Correct Answer: C) Determine what information needs to be included. 10. This type of feature gives a total picture of a person. It also attempts to reveal the facts and personality through anecdotes. A) Human Interest Feature. B) Summary. C) Clincher. D) Character Sketch. Show Answer Correct Answer: D) Character Sketch. ← PreviousNext →Related QuizzesWritten Communication Quiz 1Written Communication Quiz 2Written Communication Quiz 3Written Communication Quiz 4Written Communication Quiz 5Written Communication Quiz 6Written Communication Quiz 7Written Communication Quiz 8Written Communication Quiz 9Written Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books