This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Written Communication – Quiz 29 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Written Communication Quiz 29 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The word "Correspondence"in business refers to ..... A) Managing employees. B) Communication by exchanging letters or emails. C) Calculating taxes. D) Selling products in a store. Show Answer Correct Answer: B) Communication by exchanging letters or emails. 2. This refers to memorandums, reports, proposals, e-mails, and other forms of writing used in organizations to communicate with internal and external audiences. A) Memorandum. B) Making inquiry. C) Workplace communication. D) Business writing. Show Answer Correct Answer: D) Business writing. 3. In a business letter, which of the following is the BEST salutation when you are not sure who will be reading the letter? A) Dear Organization:. B) Ladies and Gentlemen:. C) To Whom It May Concern:. D) None of above. Show Answer Correct Answer: C) To Whom It May Concern:. 4. The body of a business letter should be organized around a statement of purpose, supporting points, and a closing paragraph that does what? A) Restates the purpose and calls for any needed action. B) Adds new unrelated stories. C) Leaves the reader without any request. D) Asks for jokes and memes. Show Answer Correct Answer: A) Restates the purpose and calls for any needed action. 5. Non-vocal verb communication involves written texts (such as letters, notices, and reports) as well as communication that is transmitted through Braille language. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 6. Which should you avoid in email formatting? A) Keying all text in UPPERCASE. B) Using proper paragraphs. C) Keeping it short. D) Using a professional font. Show Answer Correct Answer: A) Keying all text in UPPERCASE. 7. What are the types of written communication in a call center? A) Letters, telegrams, postcards, carrier pigeons. B) Emails, chat/messaging, scripts, reports. C) Billboards, radio ads, TV commercials, flyers. D) Smoke signals, drum beats, semaphore flags, Morse code. Show Answer Correct Answer: B) Emails, chat/messaging, scripts, reports. 8. Many routine writing tasks such as composing e-mail messages or informational reports require that you collect information informally by A) Conducting extensive Web research. B) Conducting a scientific experiment. C) Looking in the files. D) Searching a variety of books, journals, or magazines. Show Answer Correct Answer: C) Looking in the files. 9. Can a letter be a method of communication? A) No. B) Yes. C) Sometimes. D) I don't know. Show Answer Correct Answer: B) Yes. 10. Liam sends a quick text to his friend Chloe: "Hey, are we still on for dinner tonight at 7 PM?" Chloe replies, "Yup! See you there!" A) Oral Communication. B) Written Communication. C) All the above. D) None of the above. Show Answer Correct Answer: B) Written Communication. ← PreviousNext →Related QuizzesWritten Communication Quiz 1Written Communication Quiz 2Written Communication Quiz 3Written Communication Quiz 4Written Communication Quiz 5Written Communication Quiz 6Written Communication Quiz 7Written Communication Quiz 8Written Communication Quiz 9Written Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books