This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Interpersonal Communication – Quiz 23 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Interpersonal Communication Quiz 23 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Sending an e-mail to your cousin is a form of Mass Communication A) False. B) True. Show Answer Correct Answer: A) False. 2. What type of duties do customer-service professionals often perform? A) Preparing ads. B) Paying invoices. C) Handling complaints. D) Receiving shipments. Show Answer Correct Answer: C) Handling complaints. 3. ..... is discussing terms to reach a compromise. A) Negotiation. B) Celebration. C) Isolation. D) Competition. Show Answer Correct Answer: A) Negotiation. 4. Ian:Let me introduce myself. My name is Ian.Liliana:Nice to meet you, Indra.Ian: ..... A) Thank you. B) Have a nice day. C) Nice to meet you, too. D) See you. Show Answer Correct Answer: C) Nice to meet you, too. 5. UNIT 9-Successful Employee Communication (CLO2-Application & Analysis). If a message requires immediate attention, the most appropriate channel is: A) A direct face-to-face conversation. B) A long written report. C) A memo sent at the end of the week. D) A poster placed in the break room. Show Answer Correct Answer: A) A direct face-to-face conversation. 6. How should employees behave during interactions with clients and co-workers? A) Professionally. B) Opinionated. C) Judgmentally. D) Disrespectfully. Show Answer Correct Answer: A) Professionally. 7. Which of the following is considered an intimate style of speech? A) Conversation with a loved one. B) Giving instructions to athletes. C) Delivering campaign speeches. D) Reading school policies. Show Answer Correct Answer: A) Conversation with a loved one. 8. Which communication style involves avoiding conflict at all costs and putting others' needs before your own? A) Assertive. B) Aggressive. C) Passive. D) Tactful. Show Answer Correct Answer: C) Passive. 9. Personal communication involves exchange of messages between two people A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 10. The type of conversational exchange used for initiating and maintaining conversational interactions is also known as A) Trash talk. B) Giving a speech. C) Small Talk. D) Interactive exchange talk. Show Answer Correct Answer: C) Small Talk. ← PreviousNext →Related QuizzesInterpersonal Communication Quiz 1Interpersonal Communication Quiz 2Interpersonal Communication Quiz 3Interpersonal Communication Quiz 4Interpersonal Communication Quiz 5Interpersonal Communication Quiz 6Interpersonal Communication Quiz 7Interpersonal Communication Quiz 8Interpersonal Communication Quiz 9Interpersonal Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books