This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Feedback In Communication – Quiz 18 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Feedback In Communication Quiz 18 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Why is feedback an essential element of effective organisational communication? A) It allows employees to correct misunderstandings and improve performance. B) It discourages employees from questioning authority. C) It slows down decision-making by adding unnecessary steps. D) It ensures that only leaders' opinions are valued. Show Answer Correct Answer: A) It allows employees to correct misunderstandings and improve performance. 2. Our reactions to messages A) Are usually verbal. B) Are what we call feedback. C) Are really a minor part of the communication process. D) Should not be taken too seriously by the sender. Show Answer Correct Answer: B) Are what we call feedback. 3. Feedback all messages, verbal and nonverbal, sent by listeners to speakers. A) True. B) False. Show Answer Correct Answer: A) True. 4. Example of self evaluation questions during 'post call analysis' like ..... A) Did I hold the customer interest?. B) Did I watch non-verbal signals?. C) Did I answer the objection properly?. D) All. Show Answer Correct Answer: D) All. 5. What is the relationship between providing constructive feedback and learner motivation in speaking skill development? A) Providing feedback has no impact on learner motivation. B) Feedback can demotivate learners. C) Feedback positively influences learner motivation. D) Feedback only matters if it is overly critical. Show Answer Correct Answer: C) Feedback positively influences learner motivation. 6. Senders should avoid asking their receivers questions such as, "Am I making myself clear?"or "Is there anything you don't understand?" A) T. B) F. Show Answer Correct Answer: B) F. 7. The reaction or responses of the receiver A) Feedback. B) Noise. C) Process. D) Interaction. Show Answer Correct Answer: A) Feedback. 8. Feedback in communication is: A) A response that helps clarify understanding. B) A list of weekly cleaning duties. C) An annual financial statement. D) A log of company vehicles. Show Answer Correct Answer: A) A response that helps clarify understanding. 9. Son: I want to quit school.Dad: Are you serious? Son: Yeah! I'm smart, I don't need to go to university ..... Dad: Listen. I don't care how smart you are, if you don't have a good education, you can't get a good job these days. Do you know what I mean?Do you know what I mean? expresses ..... A) Checking understanding. B) Showing you understand someone. C) When you don't understand someone. D) Showing total agreement. Show Answer Correct Answer: A) Checking understanding. 10. When receiving negative feedback, what should you do? A) Get angry and defend your point of view. B) Deny the issue, apologize, or defend your lack of knowledge. C) Acknowledge and seek ways to improve the issue. D) None of above. Show Answer Correct Answer: C) Acknowledge and seek ways to improve the issue. ← PreviousNext →Related QuizzesFeedback In Communication Quiz 1Feedback In Communication Quiz 2Feedback In Communication Quiz 3Feedback In Communication Quiz 4Feedback In Communication Quiz 5Feedback In Communication Quiz 6Feedback In Communication Quiz 7Feedback In Communication Quiz 8Feedback In Communication Quiz 9Feedback In Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books