Effective Communication Quiz 76 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Bad communication can cause things to go wrong. What would have helped things go better?

Correct Answer: A) Clear communication.

2. "I cannot believe you did that, you are so dumb."

Correct Answer: C) Aggressive.

3. Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

Correct Answer: C) "Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?".

4. When you don't understand, say-

Correct Answer: A) I didn't get that, please explain.

5. When preparing a business message, you should make your writing audience oriented. Audience oriented means you should

Correct Answer: D) Concentrate on looking at the problem from the receiver's perspective.

6. Which of the following is the most diplomatic way to respond when a client requests something that cannot be done?

Correct Answer: A) "Unfortunately, we can't do that, but we might be able to consider another option.".

7. Rahul after introducing himself in a forum, tried to make his speech interesting. Was his approach right or wrong?

Correct Answer: A) Right.

8. What is a sign of an effective email?

Correct Answer: C) It is clear and concise.

9. If a person wants to start communicating more assertively a good advice is to .....

Correct Answer: C) Be respectful but honest.

10. Someone at work asks you for help when you are doing a task

Correct Answer: A) Tell them you'd be glad to help when you finish your task.