This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Effective Communication – Quiz 17 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Effective Communication Quiz 17 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. When writing email, it is important to keep tabs on your tone. Say thank you and please and use all your manners. A) True. B) False. Show Answer Correct Answer: A) True. 2. Which phrase is an I-statement? A) "You're rude.". B) "I feel frustrated when I get interrupted.". C) "You always talk over me.". D) "Be quiet.". Show Answer Correct Answer: B) "I feel frustrated when I get interrupted.". 3. Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she A) . identifies the property's outstanding traits and describes them clearly. B) Concentrates on the price and value of the property. C) Writes using familiar words and a friendly, informal tone. D) Considers what the readers are like and how they will react to the message. Show Answer Correct Answer: D) Considers what the readers are like and how they will react to the message. 4. What does it mean to 'read between the lines'? A) To take things literally. B) To ignore the details. C) To understand the hidden meaning. D) To focus on the obvious words. Show Answer Correct Answer: C) To understand the hidden meaning. 5. Why is using the telephone system effectively important? A) It supports timely, accurate service. B) It guarantees higher call volumes. C) It replaces all written records. D) It eliminates training requirements. Show Answer Correct Answer: A) It supports timely, accurate service. 6. Politeness is a characteristic needed for a Consumer Service Employee. A) True. B) False. Show Answer Correct Answer: A) True. 7. Plans, ways, and means of sharing information are adopted to achieve a particular social, political, psychological, or linguistic purpose. A) Communicative strategies. B) Speech Act. C) Speech Style. D) Speech Context. Show Answer Correct Answer: A) Communicative strategies. 8. Which is a communication DO? A) Speak loudly. B) Laugh at people. C) Assume responsibility in dialogue. D) Blame. Show Answer Correct Answer: C) Assume responsibility in dialogue. 9. UNIT 9-Successful Employee Communication (CLO2-Application & Analysis). If employees appear confused during a meeting, the presenter should: A) Restate key points using simpler language. B) Continue speaking rapidly. C) Skip all examples. D) End the meeting immediately. Show Answer Correct Answer: A) Restate key points using simpler language. 10. Starting an email with "Dear Sir/Madam" is polite. A) True. B) False. C) Neutral. D) None of above. Show Answer Correct Answer: A) True. ← PreviousNext →Related QuizzesEffective Communication Quiz 1Effective Communication Quiz 2Effective Communication Quiz 3Effective Communication Quiz 4Effective Communication Quiz 5Effective Communication Quiz 6Effective Communication Quiz 7Effective Communication Quiz 8Effective Communication Quiz 9Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books