Effective Communication Quiz 125 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Trite expressions such as "please find enclosed" should be avoided. (Meaning of TRITE:overused) Instead it could be stated as

Correct Answer: D) Enclosed.

2. Fake news stories have (blank) headlines so people will want to read it.

Correct Answer: D) Shocking.

3. Not only are readers satisfied, but the relationship between employers and employees or the like is also improved.

Correct Answer: A) Improves understanding and contentment among customers and staff.

4. Flexible communicators can:

Correct Answer: A) Adjust their message when communication breaks down.

5. What can students do to help protect air quality and human health/environment?

Correct Answer: B) Make informed decisions and communicate information.

6. A good telephone voice .....

Correct Answer: C) Is confident and clear.

7. Opening a letter with a ..... response is usually more effective when answering a customer's questions.

Correct Answer: B) Direct.

8. If you ask for a reply from a customer, you should .....

Correct Answer: B) Include a reply envelope or card.

9. Being a good communicator means:

Correct Answer: A) Listening actively and expressing ideas clearly.

10. The ability to achieve communicative goals in a socially appropriate manner

Correct Answer: A) Communicative competence.