Effective Communication Quiz 122 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Which of the following does NOT describe effective messages?

Correct Answer: D) Lengthy.

2. 'Using "I" messages' helps reduce ..... and defensiveness in family communication.

Correct Answer: A) Blame.

3. Choose two (2) right words to communicate with your customer below:

Correct Answer: D) While there are not any stock right now, I can place the order that will be ship to you on 15th.

4. Coherent Sentences

Correct Answer: C) Make sense and flow logically.

5. Which of the following is an effective way to start a business presentation?

Correct Answer: A) By stating the agenda clearly.

6. What methods do we need to apply to improve your presentation?

Correct Answer: D) All answers are correct.

7. What should you say when answering the phone politely?

Correct Answer: C) "Hello, this is [your name]. How can I help you?".

8. The best way to connect with your audience is to incorporate?

Correct Answer: A) Personal story.

9. How can you express a negative opinion using a softening phrase?

Correct Answer: B) In my opinion, you might be mistaken.

10. Harriet is attempting to deal with a client who is unhappy after her service. Which of the following should Harriet AVOID in this situation?

Correct Answer: C) Insisting that, despite what the client thinks, the service was exceptional.