Written Communication Quiz 67 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Most e-mail messages and memos

Correct Answer: A) Have nonsensitive topics and begin directly.

2. Before the 1980s and 1990s, what was a common way a business communicated with a customer?

Correct Answer: A) Send a letter through postal mail.

3. A memorandum is often called an

Correct Answer: C) Memo.

4. How can you make your email more engaging for the reader?

Correct Answer: D) Use a catchy subject line, personalize the greeting, keep content concise, include visuals, and end with a call to action.

5. Parts of a letter: establishes the overall purpose of the letter

Correct Answer: A) The introduction.

6. Which of the following expressions should be avoided in a letter refusing an adjustment?

Correct Answer: B) You claim that .

7. An email, sometimes called junk mail, often tries to sell you something.

Correct Answer: C) Spam.

8. What is a key component of good writing skills in communication?

Correct Answer: C) Paying attention to words, sentences, and grammar.

9. A letter that is requesting information or brochure from a company is called

Correct Answer: C) Inquiry letter.

10. Parts of a business letter: short, politely requesting action, thanking the reader, or providing additional important info

Correct Answer: C) Concluding paragraph.