This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Written Communication – Quiz 54 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Written Communication Quiz 54 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What are some key components of a well-worded email? A) No closing statement. B) Lengthy paragraphs. C) Vague subject line. D) Key components of a well-worded email include a clear subject line, polite greeting, concise body, call to action, courteous closing, and proper grammar. Show Answer Correct Answer: D) Key components of a well-worded email include a clear subject line, polite greeting, concise body, call to action, courteous closing, and proper grammar. 2. You should avoid using ALL CAPS in your emails. A) True. B) False. Show Answer Correct Answer: A) True. 3. The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the: A) BCC line. B) "TO"line. C) "CC"line. D) Body of the email. Show Answer Correct Answer: A) BCC line. 4. To emphasize a word or idea, place it first or last in a sentence. A) True. B) False. Show Answer Correct Answer: A) True. 5. Samantha must use e-mail frequently to communicate with others in her new job. What is the best advice to give her? A) Consider composing important messages offline. B) Use general tags such as Hi! or Important as the subject line to catch the reader's attention. C) Add frequent emoticons such as happy faces to appear friendly and approachable in e-mail messages. D) Always press 'Reply to All' when responding to e-mail messages. Show Answer Correct Answer: A) Consider composing important messages offline. 6. An email's tone should reflect both the intention of the message and what else? A) Your familiarity with the recipient. B) The number of attachments. C) The time of day. D) The length of the subject line. Show Answer Correct Answer: A) Your familiarity with the recipient. 7. Which is appropriate for an e-mail message? A) Sarcasm because your boss, who was late to work this morning, reminds the staff to return from breaks on time. B) A somewhat degrading comment about a colleague's writing abilities. C) An urgent notice to committee members letting them know of a change in location for their afternoon meeting. D) Gossip that your friend at another company would love to hear. Show Answer Correct Answer: C) An urgent notice to committee members letting them know of a change in location for their afternoon meeting. 8. A type of communication which is written when a person needs more information about products or services offered by companies or individuals A) Letter of Inquiry. B) Email. C) Interview. D) Essay. Show Answer Correct Answer: A) Letter of Inquiry. 9. Email is suitable for both personal and professional communication because it offers flexibility in message delivery and reception. A) FALSE. B) TRUE. C) It is only suitable for personal communication. D) It is only suitable for professional communication. Show Answer Correct Answer: B) TRUE. 10. If you have to send a long message via e-mail, what is the best advice? A) Place all information in the body of the e-mail message. B) Attach a separate document to the e-mail message, leaving the body of the message blank. C) Attach a document to the e-mail message, including identifying information in the body of the e-mail. D) Send it another way because you should not send attachments via e-mail. Show Answer Correct Answer: C) Attach a document to the e-mail message, including identifying information in the body of the e-mail. ← PreviousNext →Related QuizzesWritten Communication Quiz 1Written Communication Quiz 2Written Communication Quiz 3Written Communication Quiz 4Written Communication Quiz 5Written Communication Quiz 6Written Communication Quiz 7Written Communication Quiz 8Written Communication Quiz 9Written Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books