This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Principles Of Effective Communication – Quiz 24 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Principles Of Effective Communication Quiz 24 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. When providing instructions for a complex task, managers should: A) Break down the task into clear, manageable steps. B) Give the full task in one long explanation. C) Skip details to save time. D) Expect employees to figure it out alone. Show Answer Correct Answer: A) Break down the task into clear, manageable steps. 2. Avoiding complex words and phrases A) Clear. B) Correct. C) Concise. D) Coherent. Show Answer Correct Answer: A) Clear. 3. Which of these is a guideline for good communication? A) Interrupt frequently. B) Use complex medical jargon. C) Practice active listening. D) Avoid pauses in conversation. Show Answer Correct Answer: C) Practice active listening. 4. Which principle states that non-verbal messages may send mixed meanings across contexts and channels? A) Conscious and intentional control. B) Ambiguous and context dependent. C) Multichannel transmission. D) Continuous and ongoing nature. Show Answer Correct Answer: B) Ambiguous and context dependent. 5. Communicating messages based on facts with honesty and accuracy is the focus of ethical communication. A) YES. B) NO. Show Answer Correct Answer: A) YES. 6. Why should colloquialisms be avoided for non-English speakers in negotiation? A) To limit communication with non-English speakers. B) To use clear and concise language to convey your message. C) To employ translingual negotiation strategies. D) To avoid language proficiency development. Show Answer Correct Answer: B) To use clear and concise language to convey your message. 7. This principle of communication tells us that even if we are not communicating, we are still actually communicating. A) Communication has no opposite. B) Communication is dynamic. C) Communication is unrepeatable and irreversible. D) Communication is affected by culture. Show Answer Correct Answer: A) Communication has no opposite. 8. Why is it important for a business message to clearly state expectations regarding who is responsible for doing what in response to the message? A) To make sure other employees don't avoid their responsibilities. B) To make sure the person who sent the message isn't criticized if important tasks don't get completed. C) To eliminate confusion by letting each affected person know his or her specific responsibilities. D) None of above. Show Answer Correct Answer: C) To eliminate confusion by letting each affected person know his or her specific responsibilities. 9. If a source transmits a symbol with high probability A) It means that that symbol contains great information content. B) That symbol does not have much information content. C) I can't say anything about the information content of that symbol. D) The destination has great uncertainty about the symbol received. Show Answer Correct Answer: B) That symbol does not have much information content. 10. Antonio is writing an e-mail message to his employees, and he expects them to be pleased with the message. Antonio should: A) Build up to the good news by starting his message with a neutral statement. B) Put his main point at the end of the message where it will be most memorable. C) Put his main point in the first or second sentence. D) Avoid frontloading because employees might find it offensive. Show Answer Correct Answer: C) Put his main point in the first or second sentence. ← PreviousNext →Related QuizzesPrinciples Of Effective Communication Quiz 1Principles Of Effective Communication Quiz 2Principles Of Effective Communication Quiz 3Principles Of Effective Communication Quiz 4Principles Of Effective Communication Quiz 5Principles Of Effective Communication Quiz 6Principles Of Effective Communication Quiz 7Principles Of Effective Communication Quiz 8Principles Of Effective Communication Quiz 9Principles Of Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books