This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Principles Of Effective Communication – Quiz 9 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Principles Of Effective Communication Quiz 9 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What is the primary focus of effective communication etiquette? A) To avoid feedback. B) To maintain positive relationships. C) To confuse others. D) To create misunderstandings. Show Answer Correct Answer: B) To maintain positive relationships. 2. Information in a speech is more likely to be remembered by the audience if it is believed. A) True. B) False. Show Answer Correct Answer: A) True. 3. Data communication is effective if and only if the delivery is: A) Accurate. B) Timely. C) Jitter-free. D) All of these. Show Answer Correct Answer: D) All of these. 4. The message to be delivered must be clear in the mind of sender. This statement refers to ..... A) Feedback. B) Empathy. C) Clarity of purpose. D) Make effective use of grapevine. Show Answer Correct Answer: C) Clarity of purpose. 5. How can you ensure positive feedback from your receivers? A) Encode your message. B) Use communication cues. C) Be clear and specific. D) Look them in the eyes when you speak. Show Answer Correct Answer: C) Be clear and specific. 6. Confident speakers must believe that their speech content will interest listeners or satisfy an audience need. A) True. B) False. Show Answer Correct Answer: A) True. 7. A principal asks the instructional technology coordinator for advice on how to increase the likelihood that parents will read emails sent from the main office. Which of the following actions is most likely to result in recipients' reading an email? A) Using a catchy subject line. B) Stating what the email is about in the subject line. C) Sending emails at a specific time. D) Including images in the email. Show Answer Correct Answer: B) Stating what the email is about in the subject line. 8. UNIT 9-Successful Employee Communication (CLO2-Application & Analysis). To build trust in communication, managers should: A) Communicate honestly and consistently. B) Share information only with a few. C) Deliver messages unpredictably. D) Avoid answering employee concerns. Show Answer Correct Answer: A) Communicate honestly and consistently. 9. Which of the following is an example of effectively using positive language? A) As soon as your new credit line is approved, we will issue you a credit card. B) Your credit score is insufficient for offering you a credit card. C) We would like very much to extend to you a line of credit but regret that we are unable to. D) Please understand how sorry we are that we cannot comply with your request at this time. Show Answer Correct Answer: A) As soon as your new credit line is approved, we will issue you a credit card. 10. To make your communication more effective A) Clearly address your audience's wants and needs-not yours. B) Include as much information as possible, even if you're not sure it's necessary. C) Prepare the message as if the audience is not interested. D) Do all of the above. Show Answer Correct Answer: A) Clearly address your audience's wants and needs-not yours. ← PreviousNext →Related QuizzesPrinciples Of Effective Communication Quiz 1Principles Of Effective Communication Quiz 2Principles Of Effective Communication Quiz 3Principles Of Effective Communication Quiz 4Principles Of Effective Communication Quiz 5Principles Of Effective Communication Quiz 6Principles Of Effective Communication Quiz 7Principles Of Effective Communication Quiz 8Principles Of Effective Communication Quiz 10Principles Of Effective Communication Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books