This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Effective Communication – Quiz 92 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Effective Communication Quiz 92 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Journalists use language that is clear, ..... and correct. A) Concise. B) Cool. C) Crafty. D) Flowery. Show Answer Correct Answer: A) Concise. 2. The stages of greeting on the phone most directly aim to A) Establish rapport and confirm needs. B) Collect marketing data for sales. C) Lengthen average handling times. D) Avoid recording customer details. Show Answer Correct Answer: A) Establish rapport and confirm needs. 3. Why must written communications be grammatically correct and free from errors in a healthcare facility? A) Because they are representative of the MA and the healthcare facility. B) To make them more difficult to understand. C) Because errors are considered a form of art. D) Grammatical correctness is not important in healthcare communication. Show Answer Correct Answer: A) Because they are representative of the MA and the healthcare facility. 4. What should you decide before you begin writing to ensure clarity? A) The number of paragraphs. B) The length of your message. C) The font and format. D) Exactly what you want your reader to do. Show Answer Correct Answer: D) Exactly what you want your reader to do. 5. How adapting message can be done easily? A) The speaker should do audience analysis. B) The speaker should present with confidence. C) The audience must be in a smaller size. D) The audience must do speaker analysis. Show Answer Correct Answer: A) The speaker should do audience analysis. 6. According to the passage, communication might be most successful when the person we are talking with confirms the identity we think is most important at the moment because: A) It validates our sense of self and makes us feel understood. B) It allows us to avoid misunderstandings about the topic. C) It helps us to change our identity easily. D) It ensures that the conversation is always positive. Show Answer Correct Answer: A) It validates our sense of self and makes us feel understood. 7. What is a simple procedure to follow before sending an email? A) Send it immediately after writing. B) Proofread for errors and clarity. C) Add as many attachments as possible. D) Use a casual toneTagsDOK Level 1:Recall. Show Answer Correct Answer: B) Proofread for errors and clarity. 8. Akmal is delivering a sales presentation. During his presentation, he should do all of the following EXCEPT ..... A) Make eye contact with the audience. B) Talk at an appropriate speed and volume. C) Look down and read directly from his notes. D) Remember to breathe and smile. Show Answer Correct Answer: C) Look down and read directly from his notes. 9. Writing a communication in capital letters is A) Suggested to make the message clear. B) Always useful. C) Considered to be rude. D) The right way to write an e-mail Edit. Show Answer Correct Answer: C) Considered to be rude. 10. It is the using descriptive language, sensory details, and vivid imagery to make your writing or communication more engaging and memorable. A) Clarity. B) Vividness. C) Ethics. D) Brevity. Show Answer Correct Answer: B) Vividness. ← PreviousNext →Related QuizzesEffective Communication Quiz 1Effective Communication Quiz 2Effective Communication Quiz 3Effective Communication Quiz 4Effective Communication Quiz 5Effective Communication Quiz 6Effective Communication Quiz 7Effective Communication Quiz 8Effective Communication Quiz 9Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books