This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Effective Communication – Quiz 84 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Effective Communication Quiz 84 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What is required from each recipient of an effective team e-mail? A) To forward the e-mail to others. B) To delete the e-mail after reading. C) To provide clear action items that consist of what needs to be done, by whom, and by when. D) To respond with a detailed report. Show Answer Correct Answer: C) To provide clear action items that consist of what needs to be done, by whom, and by when. 2. When communicating with individuals with cognitive disabilities, if you are in a public area with many distractions, you should consider moving to a quiet or private location. A) True. B) False. Show Answer Correct Answer: A) True. 3. Which of the following is relevant for effective communication? A) Noise. B) Planning. C) Semantic noise. D) Wrong assumptions. Show Answer Correct Answer: B) Planning. 4. What should you avoid when communicating verbally at work? A) Listening. B) Waffling. C) Paying attention. D) Being clear. Show Answer Correct Answer: B) Waffling. 5. Which of the following is used to offer assistance? A) Can we do anything for you?. B) Is this your first visit to ?. C) Is your hotel comfortable?. D) It's a pleasure. Show Answer Correct Answer: A) Can we do anything for you?. 6. When making introductions, who should be introduced first unless introducing a client or customer? A) The more distinguished person. B) The younger person. C) The person who arrived last. D) The person who is being introduced. Show Answer Correct Answer: A) The more distinguished person. 7. Tomorrow Emma will participate in a video conference call. Prior to the call, she should do all of the following EXCEPT ..... A) Practice using the equipment. B) Find a chair with wheels so she can move around during the call. C) Minimize the background noise. D) Put away her mobile devices and other distractions. Show Answer Correct Answer: B) Find a chair with wheels so she can move around during the call. 8. You want to postpone the staff meeting from 2PM to 4PMChoose best subject line A) Staff meeting 2PM. B) Postponed Staff Meeting:2PM to 4PM. C) 2PM meeting postponed. D) None of the above. Show Answer Correct Answer: B) Postponed Staff Meeting:2PM to 4PM. 9. Relates to how quickly someone is able to respond and give feedback. (a) A) A Immediacy. B) Cues. C) Channels. D) Control. E) Permanence. Show Answer Correct Answer: A) A Immediacy. 10. Communication is successful only when A) Verbal feedback has been sent to the receiver. B) No noise occurs during the communication process. C) Verbal and nonverbal feedback has been sent to the receiver. D) The receiver understands an idea as the sender intended it. Show Answer Correct Answer: D) The receiver understands an idea as the sender intended it. ← PreviousNext →Related QuizzesEffective Communication Quiz 1Effective Communication Quiz 2Effective Communication Quiz 3Effective Communication Quiz 4Effective Communication Quiz 5Effective Communication Quiz 6Effective Communication Quiz 7Effective Communication Quiz 8Effective Communication Quiz 9Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books