Effective Communication Quiz 81 (10 MCQs)

Quiz Instructions

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1. What is considered a key to unlocking organizational potential and driving success in the business world?

Correct Answer: A) Effective communication.

2. The best chance you have to convince someone of your point is to employ a combination of ..... and the right degree of an emotional connection.

Correct Answer: A) Logic.

3. Negative feelings can be reduced by explaining the reason for refusal and:

Correct Answer: D) Revealing bad news tactfully.

4. Which of the following factors influences the long-term impact of a crisis on a company's reputation?

Correct Answer: D) How the organization communicates and demonstrates care for stakeholders.

5. What does consideration in communicaiton mean?

Correct Answer: D) Respecting the audience's background and feelings.

6. Which of the following is a good practice when addressing someone in an email?

Correct Answer: A) Use their first name if you know them.

7. How did Greta Thunberg appeal to the emotions of the audience in her UN address?

Correct Answer: D) By using powerful and emotive language, sharing personal experiences, and expressing urgency and concern for the climate crisis.

8. Effective communication requires

Correct Answer: C) Clear and concise expression.

9. One of the four Cs of communication: using terms such as please and thank you, and remembering that it is more effective to ask than to demand.

Correct Answer: C) Courteous.

10. Make certain that your speaking notes are in the form of key word or phrases, rather than complete sentences.

Correct Answer: A) True.