This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Effective Communication – Quiz 79 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Effective Communication Quiz 79 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What should you do if your email message is long and complicated? A) Send it as is. B) Use more technical jargon. C) Add more details. D) Consider a face-to-face meeting instead. Show Answer Correct Answer: D) Consider a face-to-face meeting instead. 2. Ways to Encourage Communication A) Asking effective questions. B) Intently Listening. C) Ask for feedback. D) All the above. Show Answer Correct Answer: D) All the above. 3. Effective verbal and nonverbal communication skills that promote healthy interpersonal and social relationships include: A) Active listening and maintaining eye contact. B) Interrupting frequently and avoiding eye contact. C) Speaking in a monotone and ignoring body language. D) Using sarcasm and closed body posture. Show Answer Correct Answer: A) Active listening and maintaining eye contact. 4. What is the main goal of effective communication in a team? A) To avoid feedback. B) To ensure collaboration. C) To create misunderstandings. D) To make it longer. Show Answer Correct Answer: B) To ensure collaboration. 5. Carla works at an accounting office. Which of the following should she do before sending a work-related email? A) Check that the names and addressed of the intended recipients are correct. B) Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information. C) Proofread and check for confidential information in the email and it's attachments. D) All of the above. Show Answer Correct Answer: D) All of the above. 6. It is advisable to wait a day between writing and sending an important letter. A) True. B) False. Show Answer Correct Answer: A) True. 7. Imagine Zoe and Michael are having a conversation. Zoe says, "You are right, I did forget to call. I am sorry."Which antidote does Zoe's statement exemplify? A) Gentle Start-Up. B) Build Appreciation. C) Take Responsibility. D) Self-Soothing. Show Answer Correct Answer: C) Take Responsibility. 8. Which of the following is NOT a way to make sure your communication includes everyone? A) Offering people who are shy or don't speak much a chance to join the conversation. B) Discussing problems calmly without looking for someone to blame. C) Actively listening to the person who is speaking. D) Using 'I' statements rather than 'You' statements when you disagree. E) Ignoring people who are quiet. Show Answer Correct Answer: E) Ignoring people who are quiet. 9. Why should organizations implement etiquette rules for employees? A) To discourage open communication among team members. B) Organizations should implement etiquette rules to foster a respectful and professional workplace, enhance communication, and improve teamwork. C) To create a rigid and unchanging work environment. D) To increase employee workload and stress levels. Show Answer Correct Answer: B) Organizations should implement etiquette rules to foster a respectful and professional workplace, enhance communication, and improve teamwork. 10. Which of the following is a DO for email writing? A) Proofread your email before sending. B) Use all caps for emphasis. C) Include excessive emojis. D) Write lengthy paragraphs. Show Answer Correct Answer: A) Proofread your email before sending. ← PreviousNext →Related QuizzesEffective Communication Quiz 1Effective Communication Quiz 2Effective Communication Quiz 3Effective Communication Quiz 4Effective Communication Quiz 5Effective Communication Quiz 6Effective Communication Quiz 7Effective Communication Quiz 8Effective Communication Quiz 9Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books