Effective Communication Quiz 59 (10 MCQs)

Quiz Instructions

Select an option to see the correct answer instantly.

1. Positive communication tips, except:

Correct Answer: D) Act indifferent.

2. Positive communication in social relationships encourages ..... and support.

Correct Answer: A) Cooperation.

3. An important factor affecting channel choice is the importance of the message.

Correct Answer: A) True.

4. Telecommunication devices should be used properly and .....

Correct Answer: A) Sensibly.

5. Janice received a meeting invite from her sub-ordinate at a time which was not convenient for her.What should Janice do in this scenario?

Correct Answer: D) Respond by declining the invite and proposing a new time.

6. A communication breakdown is when people do not speak or listen .....

Correct Answer: B) Clearly.

7. What is the significance of trust in building rapport?

Correct Answer: B) It is essential for building relationships.

8. What is one reason email is considered an effective communication tool?

Correct Answer: B) It is fast, easy, and accessible.

9. An 'I' statement gives the speaker responsibility for their part of the interaction, helps build rapport, and eases communication.

Correct Answer: A) True.

10. Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

Correct Answer: C) Try using different words, a drawing, or a demonstration to answer the questions.