This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Effective Communication – Quiz 31 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Effective Communication Quiz 31 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Communication is effective only when there is a congruence of goals of the sender andthe receiver A) True. B) False. Show Answer Correct Answer: A) True. 2. What is the main component of rapport building at the workplace? A) Ignoring other's requirements. B) Withholding information. C) Building relationships. D) Avoiding discussions. Show Answer Correct Answer: C) Building relationships. 3. According to the tips for planning what you want to say, what should you write down and bring with you when communicating? Fill in the blank: Write down the most important things. Bring your ..... with you when you're communicating. A) Notes. B) Phone. C) Laptop. D) Dictionary. Show Answer Correct Answer: A) Notes. 4. Which expression is suitable for expressing disagreement in a polite manner? A) No, that's wrong. B) I reckon you may be mistaken. C) You're completely off. D) Absolutely not. Show Answer Correct Answer: B) I reckon you may be mistaken. 5. What is the proper way to address others during a video conference? A) Use inappropriate language. B) Address everyone as 'hey you'. C) Ignore others completely. D) Address others by their name or title. Show Answer Correct Answer: D) Address others by their name or title. 6. This type of statement, (a), helps a person explain their feelings in an appropriate, non-blaming way. A) I statements. B) You statements. C) Blank statements. D) None of above. Show Answer Correct Answer: A) I statements. 7. Does better communication build rapport with customers? A) Yes. B) No. Show Answer Correct Answer: A) Yes. 8. I think it is important to ..... what you mean, especially when you are talking about something complex or abstract. A) Clarify. B) Translate. C) Signify. D) Imply. Show Answer Correct Answer: A) Clarify. 9. What is the aim of role-play? A) Encouraging communication. B) Teaching spelling. C) Testing grammar. D) Memorizing texts. E) Translation. Show Answer Correct Answer: A) Encouraging communication. 10. What does having a vocabulary to name communication phenomena in our lives help us do? A) Consciously alter our communication to achieve goals and avoid miscommunication. B) Memorize more words for exams. C) Communicate only in professional settings. D) Avoid all mistakes in communication. Show Answer Correct Answer: A) Consciously alter our communication to achieve goals and avoid miscommunication. ← PreviousNext →Related QuizzesEffective Communication Quiz 1Effective Communication Quiz 2Effective Communication Quiz 3Effective Communication Quiz 4Effective Communication Quiz 5Effective Communication Quiz 6Effective Communication Quiz 7Effective Communication Quiz 8Effective Communication Quiz 9Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books