This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Effective Communication – Quiz 105 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Effective Communication Quiz 105 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The organization's tone of voice is a crucial element in establishing and enhancing its brand. A) True. B) False. Show Answer Correct Answer: A) True. 2. According to Susan Ward, when answering a phone call your tone of voice should be warm and enthusiatic because it's sometimes is the only ..... of your company a caller will get A) Idea. B) Information. C) Impression. D) Purpose. Show Answer Correct Answer: C) Impression. 3. You were tasked to design a call center office. The manager specifically told you he wanted to keep a close watch on his staff. What type of wall for the cubicles would you recommend taking into consideration acoustics and the manager's instruction for visual acuity? A) Low wall modular partition with glass strips at the middle. B) Glass. C) Dry wall partition. D) CHB. Show Answer Correct Answer: A) Low wall modular partition with glass strips at the middle. 4. What does effective communication increase according to the text? A) Misunderstandings. B) Managerial Efficiency. C) Confusion. D) Frustration. Show Answer Correct Answer: B) Managerial Efficiency. 5. A business letter that has easy-to-understand information is said to have A) Caution. B) Courtesy. C) Consensus. D) ClarityTagsCO:133. Show Answer Correct Answer: D) ClarityTagsCO:133. 6. Match the assertive technique to the example: "No, my teacher would flunk me." A) Humor. B) Express unpleasant outcomes. C) Use reverse psychology. D) None of above. Show Answer Correct Answer: B) Express unpleasant outcomes. 7. What is the significance of 'active questioning' in a professional conversation? A) Active questioning is not significant in a professional conversation. B) Active questioning can lead to misunderstandings. C) Active questioning can help in gaining a deeper understanding, clarifying doubts, and showing interest in the conversation. D) Active questioning is used to interrupt and dominate the conversation. Show Answer Correct Answer: C) Active questioning can help in gaining a deeper understanding, clarifying doubts, and showing interest in the conversation. 8. The following are important for an effective business communication EXCEPT; A) Specific message and content. B) Random audience that is targeted for the content of the message. C) Email is used as most of the receiver have access to an email and internet connection. D) Mr Brown who is made in-charged of sharing the specific message knows everything about the message. Show Answer Correct Answer: B) Random audience that is targeted for the content of the message. 9. Standardized patients are most useful in assessing: A) Charting speed only. B) Communication, assessment skills, and clinical reasoning in controlled conditions. C) Laboratory skills. D) Knowledge recall only. Show Answer Correct Answer: B) Communication, assessment skills, and clinical reasoning in controlled conditions. 10. Effective project integration usually requires emphasis on: A) The personal careers of the team members. B) Timely updates to the project plan. C) Effective communications at key interface points. D) Internal control. Show Answer Correct Answer: C) Effective communications at key interface points. ← PreviousNext →Related QuizzesEffective Communication Quiz 1Effective Communication Quiz 2Effective Communication Quiz 3Effective Communication Quiz 4Effective Communication Quiz 5Effective Communication Quiz 6Effective Communication Quiz 7Effective Communication Quiz 8Effective Communication Quiz 9Effective Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books