This quiz works best with JavaScript enabled. Home > Ugc Net > Paper 1 > Communication > Communication – Quiz 4 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Communication Quiz 4 (30 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. In a business letter, which of the following is the BEST salutation when you are not sure who will be reading the letter? A) "To Whom It May Concern:". B) "Ladies and Gentlemen:". C) "Dear Organization:". D) None of above. Show Answer Correct Answer: A) "To Whom It May Concern:". 2. Which student DOES NOT USE a macro-skill? A) Tom listens to his friend. B) Tom opens his phone. C) Tom types on the keyboard. D) Tom speaks before an audience. Show Answer Correct Answer: B) Tom opens his phone. 3. Being informed through the television or newspaper is an example of what type of communication? A) Online or machine-assisted communication. B) Mass communication. C) Public communication. D) Small group communication. Show Answer Correct Answer: B) Mass communication. 4. A means of communication where we watch, hear and read about every day events. A) Newspapers. B) Television. C) Magazines. D) Radio. Show Answer Correct Answer: B) Television. 5. Communication that uses words, either oral or written, is ..... A) Verbal. B) Channel. C) Sender. D) Feedback. Show Answer Correct Answer: A) Verbal. 6. Which therapeutic communication technique should the nurse use when communicating with a client who is experiencing auditory hallucinations? A) "I wouldn't worry about these voices. The medication will make them disappear.". B) "My sister has the same diagnosis as you and she also hears voices.". C) "I understand that the voices seem real to you, but I do not hear any voices.". D) "Why not turn up the radio so that the voices are muted.". Show Answer Correct Answer: C) "I understand that the voices seem real to you, but I do not hear any voices.". 7. Which style's "motto" would be: " "I'm okay, you're not okay, but I'm not going to tell you that?" A) Aggressive. B) Passive. C) Passive-Aggressive. D) Assertive. Show Answer Correct Answer: C) Passive-Aggressive. 8. Which one is a "don't" in interview etiquette? A) Be confident. B) Lie about your abilities to get job. C) Dress appropriately. D) Proper eye contact. Show Answer Correct Answer: B) Lie about your abilities to get job. 9. What is the importance of professional communication in the workplace? A) Professional communication only leads to misunderstandings and conflicts. B) It is not important, as long as the work gets done. C) Building relationships in the workplace is a waste of time. D) It is important for clear and effective exchange of information, building strong relationships, and enhancing productivity. Show Answer Correct Answer: D) It is important for clear and effective exchange of information, building strong relationships, and enhancing productivity. 10. What body language shows you are listening? A) Turning away from speaker. B) Nodding and making eye contact. C) Looking out the window. D) None of above. Show Answer Correct Answer: B) Nodding and making eye contact. 11. Which step is not important when effectively listening? A) Face the speaker who is talking. B) Giving feedback to the speaker. C) Take notes while listening. D) Understanding the speaker. Show Answer Correct Answer: C) Take notes while listening. 12. Which includes the basic concepts of communicating with the Principal: A) Understand the Principal's vision and mission. B) Gives bad results. C) Carrying out personal goals. D) Convince the shop. Show Answer Correct Answer: A) Understand the Principal's vision and mission. 13. What types of waves do cell phones use? A) Microwaves. B) Gamma Rays. C) Radio waves. D) Ultraviolet Rays. Show Answer Correct Answer: A) Microwaves. 14. We should give a ..... password. A) Strong. B) Weak. Show Answer Correct Answer: A) Strong. 15. Persons at a KFC restaurant realise that they were able to access the internet on their phones. This would be considered a A) Satellite. B) Hot Spot. C) LAN. D) MAN. Show Answer Correct Answer: B) Hot Spot. 16. Which of the following is a good way to improve listening skills and understand a message? A) Facing the sender. B) Avoiding eye contact. C) Interrupting the speaker. D) All of the above. Show Answer Correct Answer: A) Facing the sender. 17. Communicating a message using spoken words is called ..... A) Nonverbal communication. B) Verbal communication. C) Body language. D) None of above. Show Answer Correct Answer: B) Verbal communication. 18. Which of the following is the BEST or MOST important tip for writing a good e-mail body? A) "Focus on a several important topics". B) "Restate the main purpose in the closing sentence.". C) "Keep the email message short". D) "Use multiple paragraphs". Show Answer Correct Answer: C) "Keep the email message short". 19. What is the formal word for 'SO'? A) Furthermore. B) Therefore. C) Nevertheless. D) However. Show Answer Correct Answer: B) Therefore. 20. What a person texts is categorized under which type of communication? A) Non-Verbal. B) Verbal. Show Answer Correct Answer: B) Verbal. 21. Which nursing response is an example of the nontherapeutic communication block of requesting an explanation? A) "Are you not understanding the explanation I provided?". B) "There is always an explanation for both good and bad behaviors.". C) "Can you tell me why you said that?". D) "Keep your chin up. I'll explain the procedure to you.". Show Answer Correct Answer: C) "Can you tell me why you said that?". 22. ..... Listening means learning through conversation A) Evaluative. B) Appreciative. C) Dialogic. D) Empathetic. Show Answer Correct Answer: C) Dialogic. 23. Which of the items below is not a medium of communication? A) Pen and paper. B) Radio. C) Air conditioning unit. D) None of above. Show Answer Correct Answer: C) Air conditioning unit. 24. Working to develop a(n) ..... style will improve your communication skills and avoid misunderstandings. A) Passive. B) Mixed. C) Aggressive. D) Assertive. Show Answer Correct Answer: D) Assertive. 25. Which nursing statement is a good example of the therapeutic communication technique of focusing? A) "I'm having a difficult time understanding what you mean.". B) "Describe one of the best things that happened to you this week.". C) "You mentioned your relationship with your father. Let's discuss that further.". D) "Your counseling session is in 30 minutes. I'll stay with you until then.". Show Answer Correct Answer: C) "You mentioned your relationship with your father. Let's discuss that further.". 26. It implies the use of simple and specific words to express the ideas. A) Concreteness. B) Courtesy. C) Correctness. D) Clearness. Show Answer Correct Answer: D) Clearness. 27. What format/style do we use to write business letters? A) Business letter. B) MLA. C) Block format. D) None of above. Show Answer Correct Answer: C) Block format. 28. We can talk and listen to people on ..... A) Telephone and Mobile phones. B) Letters and Fax machines. Show Answer Correct Answer: A) Telephone and Mobile phones. 29. VERBAL COMMUNICATION A) Message and feedback. B) Facial Expression. C) Body language. D) Communication. Show Answer Correct Answer: A) Message and feedback. 30. Non verbal language includes facial expressions, gestures, eye contact and ..... A) Laughing. B) Appearance. C) Posture. D) All of the above. Show Answer Correct Answer: D) All of the above. ← PreviousNext →Related QuizzesPaper 1 QuizzesUgc Net QuizzesCommunication Quiz 1Communication Quiz 2Communication Quiz 3Communication Quiz 5Communication Quiz 6Communication Quiz 7Communication Quiz 8Communication Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books