This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Barriers To Communication – Quiz 42 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Barriers To Communication Quiz 42 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which of the following is not an appropriate topic for small talk when meeting a British business partner for the first time? A) The weather. B) Sports outcomes. C) Personal family issues. D) Recent news events. Show Answer Correct Answer: C) Personal family issues. 2. When dealing with an upset caller, which of the following is the WRONG course of action? A) Remaining calm and polite, no matter the other person's tone or language. B) Acknowledge their frustrations and empathize. C) Say, "I'm sorry, there's nothing we can do to help you". D) Find a creative solution that works for both parties involved. Show Answer Correct Answer: C) Say, "I'm sorry, there's nothing we can do to help you". 3. ..... 3. An Australian speaking to a Filipino for directions to the LRT station. A) Physical barrier. B) Cultural barrier. C) Language barrier. D) Lack of interest and attention. Show Answer Correct Answer: C) Language barrier. 4. Poor relationships, Lack of clarity, Individual differences in encoding/decoding, Gender, and Perception Defensiveness are all examples of: A) Forms of Communication. B) Message Sending Process. C) Sources of Distortion. D) Forms of Non-Verbal Communication. E) None of the above. Show Answer Correct Answer: C) Sources of Distortion. 5. Interference on voice channels usually causes A) Missed calls. B) Dropped calls. C) Blocked calls. D) Cross talk. Show Answer Correct Answer: D) Cross talk. 6. Belittling a patient's feelings is a barrier to therapeutic communication. A) True. B) False. Show Answer Correct Answer: A) True. 7. Which of the following is a person who is speaking loudly and is keeping you from hearing the instructor? A) Semantic Noise. B) Internal Noise. C) External Noise. D) Personal Noise. Show Answer Correct Answer: C) External Noise. 8. What do you call a nuisance that prevents people from receiving and understanding the messages others use to convey their information, ideas, and thoughts? A) Ethnocentrism. B) Stereotyping. C) Cultural Diversity. D) Communication Barrier. Show Answer Correct Answer: D) Communication Barrier. 9. What happens when communication processes are not effective? A) Collaboration increases. B) Displeasure and discontent arouse among individuals. C) Speaking skills improve. D) Good results are achieved. Show Answer Correct Answer: B) Displeasure and discontent arouse among individuals. 10. Noise in Communication: A. Noise refers only to physical barriers in communication. B. Noise can include psychological distractions. C. Semantic noise is caused by language misunderstandings. D. Noise always disrupts feedback.Which statement/s is true? A) B&C. B) JustD. C) A&C. D) All statements are true. Show Answer Correct Answer: A) B&C. ← PreviousNext →Related QuizzesBarriers To Communication Quiz 1Barriers To Communication Quiz 2Barriers To Communication Quiz 3Barriers To Communication Quiz 4Barriers To Communication Quiz 5Barriers To Communication Quiz 6Barriers To Communication Quiz 7Barriers To Communication Quiz 8Barriers To Communication Quiz 9Barriers To Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books